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which is the best CRM Software?

Which CRM Features are right for you?

What do you need ↷

Inbound Marketing ↷

Inbound Marketing

I’m hunting for a powerful platform that will allow me to manage our marketing and sales activities in one spot, from marketing planning and automation to lead registration and qualification and finally to sales handoff.

Lead Management ↷

Leads Management

I need the same tool for managing and nurturing leads from the relevant landing page.

Case Management ↷

Case Management

I need software that allows my staff to register, assign, and resolve all customer support cases in a single section.

Order Management ↷

Order Management

I need order processing software to view the entire sales history chronologically, including communications, contract management, invoicing, and payment schedules.

Document Management ↷

Document Management

I need to be able to attach document scans, categorise and link them to clients, opportunities, orders, and so on, as well as keep track of the document flow chronology.

Product Management ↷

Product Management

I need a complete product management feature that can be integrated with our ERP system and allows me to handle orders in a single window.

Furthermore, I must be able to verify stock availability, select the number of goods, classify products into several categories, and apply discounts.

Process Management ↷

Process Management

I need software for Business Process logging that will create automated activities such as tasks, calls, e-mails and process data, enabling trigger marketing campaigns, lead management, and ticketing for our customer support staff.

Total Sales Management ↷

Total Sales Management Software

I need a Total Sales Management tool that can assist in reducing time to market and improving business process outcomes, customer relations, business process agility, and decision-making.

Total Marketing Management ↷

Total Marketing Management Software

I’m looking for software that will allow me to customise email templates with dynamic content and communication cadence based on user behaviour. Our Marketing team must be able to create automated email campaigns that contact potential consumers depending on their engagement, the location and other information we’ve gathered about them.
The primary goal is to improve client segmentation and content distribution efficiency while controlling and organising all marketing efforts through a single solution.

Total Service Management ↷

Total Service Management Software

I need CRM software to maximise customer retention and follow-ups while capturing all interaction history, organise work with external service providers, handle customer complaints, and provide a helpful knowledge base for similar scenarios that may arise in the future.

How Creatio does it ↷

Inbound Marketing ↷

Creatio Marketing

Creatio Marketing and its unified interface for lead management not only helps track visitor behaviour on your website but also enables you to identify lead generation channels and sources and hand off only warm prospects to sales.

  • Personalise your communications using Macros
  • Identify customer interests by analysing bulk email clicks
  • Leverage the click diagram
  • Identify the best time for communications
  • Use the click heat map to identify the most popular links in bulk emails
  • Create eye-catching email templates for your bulk email
  • Utilise ready-to-use templates and optimising for multiple devices and e-mail providers
  • Split-testing

Unified Lead Management ↷

Unified Lead Management

Creatio has all the right tools for capturing and tracking leads through a broad range of sources. Add leads from different sources into a single database in just a few clicks. Creatio will automatically verify the data, create a new contact and guide you through the process of lead management.

  • Check lead profile accuracy
  • Search for duplicate leads
  • Connect leads to relevant accounts
  • Enrich lead data with insightful intelligence
  • Search for similar leads in the system
  • Qualify Lead
  • Handoff to Sales
  • Record the history of communications
  • Apply end-to-end pipeline analysis
  • Use the dashboards to analyse leads in different dimensions, such as the number and quality of new leads, conversion rates, and most efficient lead generation channels.

Case Management ↷

Case Management

Creatio Service will enable you to accumulate all cases from your customers and partners in one section. You can classify the cases into different categories:

  • incidents,
  • service requests,
  • advisory services,
  • and claims.

Assign cases to agents and teams, regulate timelines for case resolution and manage communications during case resolution.

Order Management ↷

Order Management

Efficiently manage orders using Sales Creatio. You can classify orders by account type (individuals or legal entities) and group orders by stages, budgets, products or services, owners, etc.

Monitor the current status of critical orders within your company, and analyse the effectiveness of the order processing.

Document Management ↷

Document Management

Manage documents with Sales Creatio. Follow documents through the system, classify them, and link them to clients, opportunities, orders, and so on.

Attach scans and copies of documents, generate new files using templates, and enter system data. Keep track of each document’s approval history and activity timeline.

  • An automated document approval process.
  • The system will notify the owner when the document is approved.
  • You can also set up parallel or sequential approval flows, and the rules for approval delegation

Product Management ↷

Product Management

Create a unified database of services to facilitate the work of your service agents with Creatio Service Catalogue.
An up-to-date and complete service catalogue will help you regulate service processes and offer clients services relevant to them. Work with services based on a profound analysis of your service catalogue. Track the dynamics of new service operations, identify the most popular services and monitor customer satisfaction rates.

  • New Service Design
  • New Service Operations
  • Analytics

Regardless of the complexity and size of your product and service portfolio, be certain you can store them all in Sales Creatio. Integrate the catalogue with your ERP system to keep the data up to date and relevant

  • Product selection
  • Product Attribute
  • Product Catalogue
  • Filtered Search

Process Management ↷

Process Management

Automate any internal process – from document approval to collaboration on complex projects involving multiple teams.

Creatio provides a complete set of tools to effectively manage business processes, including process modelling, execution, monitoring and analysis.

  • Dynamic Case Management
  • Structured BPMN
  • Process Library
  • Process Monitoring and Analysis

Creatio Sales Management ↷

Creatio for Sales

Boost your sales and stay ahead of your competition!

  • 360 Customer View
  • Collaboration Tools
  • Lead Management
  • Field Sales Management
  • Orders and Invoices
  • Contract Management
  • Automated Document Flow
  • Mobile Sales
  • Project Management
  • Product Management
  • Integrations
  • Knowledge Management
  • System Designer

Creatio Marketing Management ↷

Creatio for Marketing

Streamline personalised communication across all channels!

  • Track and Manage Customer Preferences
  • Process Automation
  • Comprehensive Customer Segmentation
  • Trigger Campaigns
  • Segment Builder
  • Lead Management
  • Event Management
  • Productivity Tools (calendar, planners)
  • Personalised e-mail Marketing
  • Website Behaviour Tracking

Creatio Service Management ↷

Creatio for Service

Improve customer experience with the best Full-Cycle Service Automation tools and streamline all necessary service parameters.

  • Customer Segmentation
  • Communications
  • Case Management
  • Knowledge Management
  • Contract Centre
  • Service Catalogue
  • Process Management
  • Integrations
  • System Designer
  • Problem Management
  • Configuration Management
  • Service Level Management
  • Mobile App
  • Templates and Applications

CRM Software

That keeps your eyes on the ball.

Creatio CRM Software


  • Calendar and Tasks
  • E-mail
  • Calls
  • Enterprise Social Network
  • Problem Management
  • Social-Media Integration
  • Dashboards
  • Lead Management
Creatio CRM Software
Plan out your projects, tasks and meetings.

Productivity Tools

Plan out your projects, tasks and meetings.

Create personal or group tasks linked to contacts, opportunities or documents.

Speed up system modification and app delivery via available Templates and Applications.

Creatio Marketplace allows customers to utilise pre-built solutions, connectors, applications, and templates.

View more >

Creatio Marketplace
  • Customisable process templates, dashboards and configuration elements
  • Pre-built connectors to integrate Creatio with third-party applications
  • Ready-to-use apps
  • Out-of-the-box industry-specific solutions
Accelerate the complete sales cycle — from lead to repeat sales
Orchestrate customer journeys and accelerate lead-to-revenue
Manage customer experience via an intelligent full-cycle service management platform

Complete Automation

Creatio Marketing

Measure Creativity.

Orchestrate customer journeys and accelerate lead-to-revenue

Streamline personalised communication across all channels.

  • Trigger Campaigns
  • Socio-Demographic Data
  • Segment Builder
  • Lead Management
  • Event Management
  • E-mail Marketing
  • Website Tracking

Sales Management

Accelerate the complete sales cycle — from lead to repeat sales

What Makes Creatio the Best CRM?

Composable Architecture

‘With composable architecture, we don’t develop software. You don’t build software. You Assemble software,’ Katherine Kostereva, CEO, Creatio

Creatio 8.0.6

what makes Creatio the best CRM?

One Platform

to automate workflows and CRM with no-code and a maximum degree of freedom.

Creatio One Platform to automate workflows
Accelerate the complete sales cycle — from lead to repeat sales

✓ Collaboration Tools
✓ Lead Management
✓Opportunity Management
✓ Field Sales Management
✓ Sales Forecasting

and many more…

Orchestrate customer journeys and accelerate lead-to-revenue

✓ Segmentation
✓ Website Behaviour Tracking
✓ Trigger Campaigns
✓ Personalised e-mail Marketing
✓ Event Management

and many more…

Manage customer experience via an intelligent full-cycle service management platform

✓ Omnichannel Communication
✓ Case Management
✓ Knowledge Base
✓ Chat Bot
✓ Productivity Management

and many more…

No-Code Playbook

A vendor-agnostic 200-page guide

Download No Code Playbook Now

Studio Creatio

No-code platform to automate workflows and build applications with a maximum degree of freedom

what is studio creatio
Gartner® Magic Quadrant™

Creatio Named a Leader in

the 2022 Gartner® Magic Quadrant™

for B2B Marketing Automation Platforms

Why from Qmulus Solutions?

Our Expertise

Learn more about our Approach

Learn more >

Business Needs Analysis

We will help you to understand your core business requirements and translate these into a technical solution to ensure that your operations run Faster, Smarter and Better.

Performance Advisory

Let our accounts system experts analyse your operations and advise you on how to increase productivity in your business via the effective use of the software.

System Customisation

Once we understand your needs, our solutions professionals will help tailor your business management solution to the exact requirements of your business.

Our Philosophy

To devote our talent and technology to deliver the best services that improve your business process efficiencies. To achieve this, we set a high value on the core competency of our experts and the quality of offered technologies.

Ready to Grow Your Business?

Schedule a Free Demo Session with our Creatio CRM Experts Now!

Schedule a Free Demo Session with our Creatio CRM Experts Now!