{"id":2607,"date":"2021-08-10T09:11:01","date_gmt":"2021-08-10T08:11:01","guid":{"rendered":"https:\/\/www.qmulus-solutions.com\/?page_id=2607"},"modified":"2022-04-27T15:18:31","modified_gmt":"2022-04-27T14:18:31","slug":"service-management","status":"publish","type":"page","link":"https:\/\/qmulus-solutions.com\/index.php\/service-management\/","title":{"rendered":"Service Management"},"content":{"rendered":"<p><section class=\"kc-elm kc-css-645623 kc_row\"><div class=\"kc-row-container  kc-container\"><div class=\"kc-wrap-columns\"><div class=\"kc-elm kc-css-34566 kc_col-of-5 kc_column kc_col-of-5\"><div class=\"kc-col-container\"><div class=\"kc-elm kc-css-87683 kc_shortcode kc_single_image\">\n\n        <img decoding=\"async\" src=\"https:\/\/qmulus-solutions.com\/wp-content\/smush-webp\/2023\/08\/SERVICE-Creatio_white.png.webp\" class=\"\" alt=\"Creatio\" \/>    <\/div>\n<\/div><\/div><div class=\"kc-elm kc-css-113326 kc_col-of-5 kc_column kc_col-of-5\"><div class=\"kc-col-container\">\n<div class=\"kc-elm kc-css-828226\">\n\t<a class=\"kc_button\" href=\"https:\/\/www.qmulus-solutions.com\/index.php\/process-management-and-crm\/\" target=\"_self\" title=\"Process Management\" onclick=\"\">\n\t\tFor Process Management\t<\/a>\n<\/div>\n<\/div><\/div><div class=\"kc-elm kc-css-885262 kc_col-sm-1 kc_column kc_col-sm-1\"><div class=\"kc-col-container\">\n<div class=\"kc-elm kc-css-378542\">\n\t<a class=\"kc_button\" href=\"https:\/\/www.qmulus-solutions.com\/index.php\/sales-management\/\" target=\"_self\" title=\"Sales Management\" onclick=\"\">\n\t\tFor Sales\t<\/a>\n<\/div>\n<\/div><\/div><div class=\"kc-elm kc-css-913481 kc_col-sm-2 kc_column kc_col-sm-2\"><div class=\"kc-col-container\">\n<div class=\"kc-elm kc-css-686831\">\n\t<a class=\"kc_button\" href=\"https:\/\/www.qmulus-solutions.com\/index.php\/marketing-management\/\" target=\"_self\" title=\"Marketing Management\" onclick=\"\">\n\t\tFor Marketing\t<\/a>\n<\/div>\n<\/div><\/div><div class=\"kc-elm kc-css-777079 kc_col-sm-4 kc_column kc_col-sm-4\"><div class=\"kc-col-container\">\n<div class=\"kc-elm kc-css-633892\">\n\t<a class=\"kc_button\" href=\"https:\/\/app.monstercampaigns.com\/c\/wwr8jj1vssnszn8xagvl\/\" target=\"_self\" title=\"Get in Touch\" onclick=\"go to Service\">\n\t\tGet in Touch <i class=\"et-chat\"><\/i>\t<\/a>\n<\/div>\n<\/div><\/div><\/div><\/div><\/section><section class=\"kc-elm kc-css-815769 kc_row\"><div class=\"kc-row-container  kc-container\"><div class=\"kc-wrap-columns\"><div class=\"kc-elm kc-css-608288 kc_col-sm-12 kc_column kc_col-sm-12\"><div class=\"kc-col-container\"><div class=\"kc-elm kc-css-148473 kc_row kc_row_inner\"><div class=\"kc-elm kc-css-926100 kc_col-sm-7 kc_column_inner kc_col-sm-7\"><div class=\"kc_wrapper kc-col-inner-container\">\n<div class=\"kc-elm kc-css-990330 kc-animated kc-animate-eff-jello kc-animate-delay-1600 kc-call-to-action kc-cta-2 kc-is-button\">\n\n\t<div class=\"kc-cta-desc\"><h2>Service Management<\/h2><div class=\"kc-cta-text\">The best tools for maximised customer experience.<\/div><\/div><div class=\"kc-cta-button\"><a href=\"https:\/\/app.monstercampaigns.com\/c\/a0qfjlneffq7uty8kcbt\/\" title=\"Get Started Now!\">Try for free <span class=\"kc-cta-icon\"><i class=\"sl-arrow-right\"><\/i><\/span><\/a><\/div>\n<\/div>\n<\/div><\/div><div class=\"kc-elm kc-css-558520 kc_col-sm-5 kc_column_inner kc_col-sm-5\"><div class=\"kc_wrapper kc-col-inner-container\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section><section class=\"kc-elm kc-css-974681 kc-animated kc-animate-eff-slideInLeft kc-animate-delay-300 kc_row\"><div class=\"kc-row-container  kc-container\"><div class=\"kc-wrap-columns\"><div class=\"kc-elm kc-css-128386 kc_col-sm-6 kc_column kc_col-sm-6\"><div class=\"kc-col-container\"><div class=\"kc-elm kc-css-790849 kc_text_block\"><\/p>\n<p>Full-Cycle Service Management CRM Platform<\/p>\n<p>\n<\/div><\/div><\/div><div class=\"kc-elm kc-css-449544 kc_col-sm-6 kc_column kc_col-sm-6\"><div class=\"kc-col-container\"><div class=\"kc-elm kc-css-496352 kc_text_block\"><\/p>\n<p>Improve customer experience with the best Full-Cycle Service Automation tools and streamline all necessary service parameters.\u00a0<\/p>\n<p>\n<\/div>\n<div class=\"kc-elm kc-css-2993\">\n\t<a class=\"kc_button\" href=\"https:\/\/app.monstercampaigns.com\/c\/sc1onje4osii0mi0kml8\/\" target=\"_self\" title=\"\" onclick=\"\">\n\t\tLearn more :gt:\t<\/a>\n<\/div>\n<\/div><\/div><\/div><\/div><\/section><section class=\"kc-elm kc-css-729322 kc_row\"><div class=\"kc-row-container  kc-container\"><div class=\"kc-wrap-columns\"><div class=\"kc-elm kc-css-905129 kc_col-sm-12 kc_column kc_col-sm-12\"><div class=\"kc-col-container\">\r\n\t\r\n       <!-- INTRO -->\r\n        <section class=\"banner-area em-slick-slider-new kc-elm kc-css-214295\">\r\n           \r\n\r\n\t\r\n       <!-- INTRO -->\r\n        <section class=\"banner-area em-slick-slider-new em-image-sliderslick kc-elm kc-css-522315\">\r\n           \r\n<div class=\"kc-elm kc-css-515429 kc_row kc_row_inner\"><div class=\"kc-elm kc-css-152312 kc_col-sm-6 kc_column_inner kc_col-sm-6\"><div class=\"kc_wrapper kc-col-inner-container\"><div class=\"kc-elm kc-css-227052 kc_row kc_row_inner\"><div class=\"kc-elm kc-css-517000 kc_col-sm-12 kc_column_inner kc_col-sm-12\"><div class=\"kc_wrapper kc-col-inner-container\"><div class=\"kc-elm kc-css-4054 kc-animate-delay-300 kc_text_block\"><\/p>\n<p>TRACK AND MANAGE<\/p>\n<p>\n<\/div><div class=\"kc-elm kc-css-674610 kc-animate-delay-400 kc_text_block\"><\/p>\n<p>customer satisfaction.<\/p>\n<p>\n<\/div><div class=\"kc-elm kc-css-328146 kc-animate-delay-400 kc_text_block\"><\/p>\n<div class=\"kc-elm kc-css-541543 kc_text_block\">\n<p>Track case resolution activities, emails, calls, and knowledge base articles used for resolution.<\/p>\n<\/div>\n<p>\n<\/div>\n<div class=\"kc-elm kc-css-310891\">\n\t<a class=\"kc_button\" href=\"https:\/\/app.monstercampaigns.com\/c\/wwr8jj1vssnszn8xagvl\/\" target=\"_self\" title=\"\" onclick=\"\">\n\t\tLearn more\t<\/a>\n<\/div>\n<div class=\"kc-elm kc-css-288211 kc_shortcode kc_single_image\">\n\n        <img decoding=\"async\" src=\"https:\/\/qmulus-solutions.com\/wp-content\/smush-webp\/2022\/07\/Creatio_white.png.webp\" class=\"\" alt=\"Creatio\" \/>    <\/div>\n<\/div><\/div><\/div><\/div><\/div><div class=\"kc-elm kc-css-998258 kc_col-sm-6 kc_column_inner kc_col-sm-6\"><div class=\"kc_wrapper kc-col-inner-container\"><\/div><\/div><\/div>           \r\n        <\/section>\r\n        <!-- \/INTRO -->\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\t\r\n\t\r\n       <!-- INTRO -->\r\n        <section class=\"banner-area em-slick-slider-new em-image-sliderslick kc-elm kc-css-143316\">\r\n           \r\n<div class=\"kc-elm kc-css-894592 kc_row kc_row_inner\"><div class=\"kc-elm kc-css-624398 kc_col-sm-8 kc_column_inner kc_col-sm-8\"><div class=\"kc_wrapper kc-col-inner-container\"><div class=\"kc-elm kc-css-241565 kc-animate-delay-300 kc_text_block\"><\/p>\n<p>Comprehensive<\/p>\n<p>\n<\/div><div class=\"kc-elm kc-css-430648 kc-animate-delay-400 kc_text_block\"><\/p>\n<p>customer segmentation.<\/p>\n<p>\n<\/div><div class=\"kc-elm kc-css-495853 kc-animate-delay-400 kc_text_block\"><\/p>\n<div class=\"kc-elm kc-css-329715 kc_col-sm-8 kc_column_inner kc_col-sm-8\">\n<div class=\"kc_wrapper kc-col-inner-container\">\n<div class=\"kc-elm kc-css-656624 kc_text_block\">\n<p>Use dynamic segments, which are filled automatically based on the set parameters. For example, you can filter all the accounts that you have not contacted for a month or more<\/p>\n<\/div>\n<\/div>\n<\/div>\n<p>\n<\/div><div class=\"kc-elm kc-css-871694 kc_row kc_row_inner\"><div class=\"kc-elm kc-css-947279 kc_col-sm-2 kc_column_inner kc_col-sm-2\"><div class=\"kc_wrapper kc-col-inner-container\">\n<div class=\"kc-elm kc-css-689698\">\n\t<a class=\"kc_button\" href=\"https:\/\/app.monstercampaigns.com\/c\/a0qfjlneffq7uty8kcbt\/\" target=\"_self\" title=\"Free Trial\" onclick=\"\">\n\t\tFree Trial\t<\/a>\n<\/div>\n<\/div><\/div><div class=\"kc-elm kc-css-678326 kc_col-sm-10 kc_column_inner kc_col-sm-10\"><div class=\"kc_wrapper kc-col-inner-container\">\n<div class=\"kc-elm kc-css-820955\">\n\t<a class=\"kc_button\" href=\"https:\/\/app.monstercampaigns.com\/c\/wwr8jj1vssnszn8xagvl\/\" target=\"_self\" title=\"Socio-demographic data\" onclick=\"\">\n\t\tLearn more\t<\/a>\n<\/div>\n<\/div><\/div><\/div><div class=\"kc-elm kc-css-84434 kc_shortcode kc_single_image\">\n\n        <img decoding=\"async\" src=\"https:\/\/qmulus-solutions.com\/wp-content\/smush-webp\/2022\/07\/Creatio_white.png.webp\" class=\"\" alt=\"creatio\" \/>    <\/div>\n<\/div><\/div><div class=\"kc-elm kc-css-669443 kc_col-sm-4 kc_column_inner kc_col-sm-4\"><div class=\"kc_wrapper kc-col-inner-container\"><\/div><\/div><\/div>           \r\n        <\/section>\r\n        <!-- \/INTRO -->\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\t\r\n\t\r\n       <!-- INTRO -->\r\n        <section class=\"banner-area em-slick-slider-new em-image-sliderslick kc-elm kc-css-989415\">\r\n           \r\n<div class=\"kc-elm kc-css-25699 kc_row kc_row_inner\"><div class=\"kc-elm kc-css-74600 kc_col-sm-6 kc_column_inner kc_col-sm-6\"><div class=\"kc_wrapper kc-col-inner-container\"><div class=\"kc-elm kc-css-125842 kc_row kc_row_inner\"><div class=\"kc-elm kc-css-948653 kc_col-sm-12 kc_column_inner kc_col-sm-12\"><div class=\"kc_wrapper kc-col-inner-container\"><div class=\"kc-elm kc-css-121274 kc-animate-delay-300 kc_text_block\"><\/p>\n<p>PROBLEM MANAGEMENT<\/p>\n<p>\n<\/div><div class=\"kc-elm kc-css-37424 kc-animate-delay-400 kc_text_block\"><\/p>\n<p>and classification<\/p>\n<p>\n<\/div><div class=\"kc-elm kc-css-909187 kc-animate-delay-400 kc_text_block\"><\/p>\n<div class=\"kc-elm kc-css-329715 kc_col-sm-8 kc_column_inner kc_col-sm-8\">\n<div class=\"kc_wrapper kc-col-inner-container\">\n<div class=\"kc-elm kc-css-656624 kc_text_block\">\n<p>Define problem priority, type of service and configuration item.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<p>\n<\/div>\n<div class=\"kc-elm kc-css-985277\">\n\t<a class=\"kc_button\" href=\"https:\/\/app.monstercampaigns.com\/c\/wwr8jj1vssnszn8xagvl\/\" target=\"_self\" title=\"\" onclick=\"\">\n\t\tLearn more\t<\/a>\n<\/div>\n<div class=\"kc-elm kc-css-575260 kc_shortcode kc_single_image\">\n\n        <img decoding=\"async\" src=\"https:\/\/qmulus-solutions.com\/wp-content\/smush-webp\/2022\/07\/Creatio_white.png.webp\" class=\"\" alt=\"Creatio\" \/>    <\/div>\n<\/div><\/div><\/div><\/div><\/div><div class=\"kc-elm kc-css-921882 kc_col-sm-6 kc_column_inner kc_col-sm-6\"><div class=\"kc_wrapper kc-col-inner-container\"><\/div><\/div><\/div>           \r\n        <\/section>\r\n        <!-- \/INTRO -->\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\t           \r\n        <\/section>\r\n        <!-- \/INTRO -->\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\t<\/div><\/div><\/div><\/div><\/section><section class=\"kc-elm kc-css-471400 kc_row\"><div class=\"kc-row-container  kc-container\"><div class=\"kc-wrap-columns\"><div class=\"kc-elm kc-css-974920 kc_col-sm-12 kc_column kc_col-sm-12\"><div class=\"kc-col-container\"><div class=\"kc-elm kc-css-902866 kc-animated kc-animate-eff-fadeInUp kc-animate-delay-300 kc_text_block\"><\/p>\n<p>Product Features*<\/p>\n<p>\n<\/div><div class=\"kc-elm kc-css-571271 kc-animated kc-animate-eff-fadeInLeft kc-animate-delay-400 kc_text_block\"><\/p>\n<p>Full-cycle Service Management Solution<\/p>\n<p>\n<\/div><div class=\"kc-elm kc-css-498804 kc-animated kc-animate-eff-fadeInLeft kc-animate-delay-400 kc_text_block\"><\/p>\n<p>*These are all features of Service Creatio. Depending on the version, the availability of these features varies.\u00a0<\/p>\n<p>\n<\/div><div data-open-on-mouseover=\"yes\" data-tab-active=\"1\" data-effect-option=\"yes\" class=\"kc-elm kc-css-165018 kc-animated kc-animate-eff-fadeInUp kc-animate-delay-600 kc_tabs group kc_vertical_tabs\">\n\t<div class=\"kc_wrapper ui-tabs kc_clearfix\">\n\t\t<ul class=\" ui-tabs-nav kc_clearfix\">\n\t\t\t<li><a href=\"#\" data-prevent=\"scroll\">360\u00b0 customer view<\/a><\/li><li><a href=\"#\" data-prevent=\"scroll\">Communications<\/a><\/li><li><a href=\"#\" data-prevent=\"scroll\">Case Management<\/a><\/li><li><a href=\"#\" data-prevent=\"scroll\">Knowledge Management<\/a><\/li><li><a href=\"#\" data-prevent=\"scroll\">Contact Centre<\/a><\/li><li><a href=\"#\" data-prevent=\"scroll\">Service Catalogue<\/a><\/li><li><a href=\"#\" data-prevent=\"scroll\">Process Management<\/a><\/li><li><a href=\"#\" data-prevent=\"scroll\">Integrations<\/a><\/li><li><a href=\"#\" data-prevent=\"scroll\">System Designer<\/a><\/li><li><a href=\"#\" data-prevent=\"scroll\">Problem Management<\/a><\/li><li><a href=\"#\" data-prevent=\"scroll\">Configuration Management<\/a><\/li><li><a href=\"#\" data-prevent=\"scroll\">Service Level Management<\/a><\/li>\t\t<\/ul>\n\t\t<div id=\"360-customer-view\" class=\"kc-elm kc-css-856014 kc_tab ui-tabs-panel kc_ui-tabs-hide kc_clearfix \"><div class=\"kc_tab_content\"><div class=\"kc-elm kc-css-85359 kc_row kc_row_inner\"><div class=\"kc-elm kc-css-129319 kc_col-sm-7 kc_column_inner kc_col-sm-7\"><div class=\"kc_wrapper kc-col-inner-container\"><div class=\"kc-elm kc-css-989767 kc_text_block\"><\/p>\n<p>Customer Segmentation<\/p>\n<p>\n<\/div><div class=\"kc-elm kc-css-9337 kc_text_block\"><\/p>\n<p>Segment customers by various parameters to improve communications and build stronger relationships. Creatio customer service allows building custom segments by industry, revenue, service level, customer preferences or any other parameter you choose.<\/p>\n<p><strong>Use dynamic segments, which are filled automatically based on the set parameters. For example, you can filter all accounts you have not contacted for a month or more.<\/strong><\/p>\n<p>\n<\/div><\/div><\/div><div class=\"kc-elm kc-css-328373 kc_col-sm-5 kc_column_inner kc_col-sm-5\"><div class=\"kc_wrapper kc-col-inner-container\"><div class=\"kc-elm kc-css-963 kc_shortcode kc_single_image\">\n\n        <img decoding=\"async\" src=\"https:\/\/qmulus-solutions.com\/wp-content\/uploads\/2022\/09\/360-Customer-View.gif\" class=\"\" alt=\"Customer Segmentation\" \/>    <\/div>\n<\/div><\/div><\/div><div data-closeall=\"true\" class=\"kc-elm kc-css-514564 kc_accordion_wrapper\">\n<div class=\"kc-elm kc-css-761153 kc_accordion_section group \"><h3 class=\"kc_accordion_header ui-accordion-header\"><span class=\"ui-accordion-header-icon ui-icon\"><\/span><a href=\"#view-more-gt\" data-prevent=\"scroll\"><i class=\"\"><\/i> View more :gt:<\/a><\/h3><div class=\"kc_accordion_content ui-accordion-content kc_clearfix\"><div class=\"kc-panel-body\"><div class=\"kc-elm kc-css-58594 kc_accordion_wrapper\">\n<div class=\"kc-elm kc-css-841324 kc_accordion_section group \"><h3 class=\"kc_accordion_header ui-accordion-header\"><span class=\"ui-accordion-header-icon ui-icon\"><\/span><a href=\"#search-and-merge-duplicates-%e2%86%b7\" data-prevent=\"scroll\"><i class=\"\"><\/i> Search and Merge Duplicates \u21b7<\/a><\/h3><div class=\"kc_accordion_content ui-accordion-content kc_clearfix\"><div class=\"kc-panel-body\"><div class=\"kc-elm kc-css-947653 kc_text_block\"><\/p>\n<p>Search and Merge Duplicates<\/p>\n<p>\n<\/div><div class=\"kc-elm kc-css-204157 kc_text_block\"><\/p>\n<p>Find customers on Facebook or Twitter and enrich their profiles using the pre-built social media integration features. Get various information on contacts and companies from social networks with the click of a mouse.<\/p>\n<p>Manage your CRM data faster and with minimal effort by leveraging automatic smart data enrichment. Creatio\u2019s CRM data scientist will swiftly identify email addresses, phone numbers, social media profiles and other valuable information about a company from open sources.<\/p>\n<p>With this intelligent tool, Creatio users get the most complete and up-to-date customer data with no additional effort.<\/p>\n<p>\n<\/div><\/div><\/div><\/div><div class=\"kc-elm kc-css-523661 kc_accordion_section group \"><h3 class=\"kc_accordion_header ui-accordion-header\"><span class=\"ui-accordion-header-icon ui-icon\"><\/span><a href=\"#service-history-%e2%86%b7\" data-prevent=\"scroll\"><i class=\"\"><\/i> Service History \u21b7<\/a><\/h3><div class=\"kc_accordion_content ui-accordion-content kc_clearfix\"><div class=\"kc-panel-body\"><div class=\"kc-elm kc-css-163615 kc_text_block\"><\/p>\n<p>Service History<\/p>\n<p>\n<\/div><div class=\"kc-elm kc-css-682584 kc_text_block\"><\/p>\n<p>Build relationships and customer service processes based on a complete history of your communications. Keep track of all the tasks, calls, messages and cases of each customer. Complete customer data at your fingertips is essential to ensure the best customer experience.<\/p>\n<p>\n<\/div><\/div><\/div><\/div><div class=\"kc-elm kc-css-660136 kc_accordion_section group \"><h3 class=\"kc_accordion_header ui-accordion-header\"><span class=\"ui-accordion-header-icon ui-icon\"><\/span><a href=\"#customer-analytics-%e2%86%b7\" data-prevent=\"scroll\"><i class=\"\"><\/i> Customer Analytics \u21b7<\/a><\/h3><div class=\"kc_accordion_content ui-accordion-content kc_clearfix\"><div class=\"kc-panel-body\"><div class=\"kc-elm kc-css-995066 kc_text_block\"><\/p>\n<p>Customer Analytics<\/p>\n<p>\n<\/div><div class=\"kc-elm kc-css-958944 kc_text_block\"><\/p>\n<p>Control and improve customer service processes by analysing your customer database. Keep track of various indicators including the number of requests by period \/request frequency and most popular services. Adjust the dashboards according to your needs to get precise analytical data.<\/p>\n<p>\n<\/div><\/div><\/div><\/div><div class=\"kc-elm kc-css-532210 kc_accordion_section group \"><h3 class=\"kc_accordion_header ui-accordion-header\"><span class=\"ui-accordion-header-icon ui-icon\"><\/span><a href=\"#data-enrichment-%e2%86%b7\" data-prevent=\"scroll\"><i class=\"\"><\/i> Data Enrichment \u21b7<\/a><\/h3><div class=\"kc_accordion_content ui-accordion-content kc_clearfix\"><div class=\"kc-panel-body\"><div class=\"kc-elm kc-css-558439 kc_text_block\"><\/p>\n<p>Data Enrichment<\/p>\n<p>\n<\/div><div class=\"kc-elm kc-css-286179 kc_text_block\"><\/p>\n<p>Find customers on Facebook or Twitter and enrich their profiles using the pre-built social media integration features. Get various information on contacts and companies from social networks with the click of a mouse.<\/p>\n<p>Manage your CRM data faster and with minimal effort by leveraging automatic smart data enrichment. Creatio\u2019s CRM data scientist will swiftly identify email addresses, phone numbers, social media profiles and other valuable information about a company from open sources.<\/p>\n<p>With this intelligent tool, Creatio users get the most complete and up-to-date customer data with no additional effort.<\/p>\n<p>\n<\/div><\/div><\/div><\/div><\/div>\n<\/div><\/div><\/div><\/div>\n<\/div><\/div><div id=\"communications\" class=\"kc-elm kc-css-891883 kc_tab ui-tabs-panel kc_ui-tabs-hide kc_clearfix \"><div class=\"kc_tab_content\"><div class=\"kc-elm kc-css-511885 kc_row kc_row_inner\"><div class=\"kc-elm kc-css-934881 kc_col-sm-7 kc_column_inner kc_col-sm-7\"><div class=\"kc_wrapper kc-col-inner-container\"><div class=\"kc-elm kc-css-741655 kc_text_block\"><\/p>\n<p>Communication Panel<\/p>\n<p>\n<\/div><div class=\"kc-elm kc-css-565785 kc_text_block\"><\/p>\n<p>Communicate with your team and customers directly from the system. Make calls, manage email, approve contracts and collaborate in the enterprise social network using the Communication panel.<\/p>\n<p><span style=\"font-weight: 600;\">All notifications are also here, so you will not miss any important events.<\/span><\/p>\n<p>\n<\/div><\/div><\/div><div class=\"kc-elm kc-css-146066 kc_col-sm-5 kc_column_inner kc_col-sm-5\"><div class=\"kc_wrapper kc-col-inner-container\"><div class=\"kc-elm kc-css-513419 kc_shortcode kc_single_image\">\n\n        <img decoding=\"async\" src=\"https:\/\/qmulus-solutions.com\/wp-content\/smush-webp\/2022\/10\/Communication-Panel.png.webp\" class=\"\" alt=\"Communication Panel\" \/>    <\/div>\n<\/div><\/div><\/div><div data-closeall=\"true\" class=\"kc-elm kc-css-787264 kc_accordion_wrapper\">\n<div class=\"kc-elm kc-css-335965 kc_accordion_section group \"><h3 class=\"kc_accordion_header ui-accordion-header\"><span class=\"ui-accordion-header-icon ui-icon\"><\/span><a href=\"#view-more-gt\" data-prevent=\"scroll\"><i class=\"\"><\/i> View more :gt:<\/a><\/h3><div class=\"kc_accordion_content ui-accordion-content kc_clearfix\"><div class=\"kc-panel-body\"><div class=\"kc-elm kc-css-313841 kc_accordion_wrapper\">\n<div class=\"kc-elm kc-css-328441 kc_accordion_section group \"><h3 class=\"kc_accordion_header ui-accordion-header\"><span class=\"ui-accordion-header-icon ui-icon\"><\/span><a href=\"#e-mail-%e2%86%b7\" data-prevent=\"scroll\"><i class=\"\"><\/i> E-mail \u21b7<\/a><\/h3><div class=\"kc_accordion_content ui-accordion-content kc_clearfix\"><div class=\"kc-panel-body\"><div class=\"kc-elm kc-css-794687 kc_text_block\"><\/p>\n<p>E-mail<\/p>\n<p>\n<\/div><div class=\"kc-elm kc-css-885445 kc_text_block\"><\/p>\n<p>Manage messages from multiple email boxes in a single unified environment \u2013 Service Creatio enterprise. Each email can be linked to the relevant account, case, service agreement or another object.<\/p>\n<p>Integration with MS Exchange and Google enables you to merge all your email boxes and keep track of the correspondence in Service Creatio enterprise.<\/p>\n<p>\n<\/div><\/div><\/div><\/div><div class=\"kc-elm kc-css-96620 kc_accordion_section group \"><h3 class=\"kc_accordion_header ui-accordion-header\"><span class=\"ui-accordion-header-icon ui-icon\"><\/span><a href=\"#calls-%e2%86%b7\" data-prevent=\"scroll\"><i class=\"\"><\/i> Calls \u21b7<\/a><\/h3><div class=\"kc_accordion_content ui-accordion-content kc_clearfix\"><div class=\"kc-panel-body\"><div class=\"kc-elm kc-css-564880 kc_text_block\"><\/p>\n<p>Calls<\/p>\n<p>\n<\/div><div class=\"kc-elm kc-css-724088 kc_text_block\"><\/p>\n<p>Make and receive calls directly in the system thanks to integration with a PBX system and a unique solution designed to effortlessly connect to any cloud VoIP service.\u00a0<\/p>\n<p>Keep track of your calls and link them to relevant system objects in order to obtain a complete history of interactions with customers. Use these features to track key indicators on calls and evaluate the performance of your service agents.\u00a0<\/p>\n<p>To automate call management, use out-of-the-box CTI connectors with Avaya, Cisco, CosmoCom,or\u00a0 ZyXEL. What\u2019s more, the system enables free calls between all the users of the Creatio application.\u00a0<\/p>\n<p>Leverage call recording capabilities to control the work of the service agents. In addition, Creatio users can make calls and even video calls to other system users completely free of charge!<\/p>\n<p>\n<\/div><\/div><\/div><\/div><div class=\"kc-elm kc-css-420983 kc_accordion_section group \"><h3 class=\"kc_accordion_header ui-accordion-header\"><span class=\"ui-accordion-header-icon ui-icon\"><\/span><a href=\"#enterprise-social-network-%e2%86%b7\" data-prevent=\"scroll\"><i class=\"\"><\/i> Enterprise Social Network \u21b7<\/a><\/h3><div class=\"kc_accordion_content ui-accordion-content kc_clearfix\"><div class=\"kc-panel-body\"><div class=\"kc-elm kc-css-160658 kc_text_block\"><\/p>\n<p>Enterprise Social Network<\/p>\n<p>\n<\/div><div class=\"kc-elm kc-css-884728 kc_text_block\"><\/p>\n<p>Use Enterprise Social Network (ESN) to keep your finger on the pulse of your business. You can get updates and notifications on the latest deals, projects or even contacts from various channels with an ability to comment and \u201clike\u201d different posts in the newsfeed. You can use the ESN in the Creatio mobile app as well.<\/p>\n<p>\n<\/div><\/div><\/div><\/div><div class=\"kc-elm kc-css-740761 kc_accordion_section group \"><h3 class=\"kc_accordion_header ui-accordion-header\"><span class=\"ui-accordion-header-icon ui-icon\"><\/span><a href=\"#self-service-portal-%e2%86%b7\" data-prevent=\"scroll\"><i class=\"\"><\/i> Self Service Portal \u21b7<\/a><\/h3><div class=\"kc_accordion_content ui-accordion-content kc_clearfix\"><div class=\"kc-panel-body\"><div class=\"kc-elm kc-css-335034 kc_text_block\"><\/p>\n<p>Self Service Portal<\/p>\n<p>\n<\/div><div class=\"kc-elm kc-css-535851 kc_text_block\"><\/p>\n<p>Keep track of day-to-day operations and overall service performance with Creatio. Analyse agents\u2019 productivity based on their tasks, emails and phone calls.<\/p>\n<p>All dashboards are easily configurable to track important indicators, such as the number of consultations per request or the average duration of consultations taking into account service type and service agreement.<\/p>\n<p>\n<\/div><\/div><\/div><\/div><div class=\"kc-elm kc-css-326177 kc_accordion_section group \"><h3 class=\"kc_accordion_header ui-accordion-header\"><span class=\"ui-accordion-header-icon ui-icon\"><\/span><a href=\"#analytics-%e2%86%b7\" data-prevent=\"scroll\"><i class=\"\"><\/i> Analytics \u21b7<\/a><\/h3><div class=\"kc_accordion_content ui-accordion-content kc_clearfix\"><div class=\"kc-panel-body\"><div class=\"kc-elm kc-css-332618 kc_text_block\"><\/p>\n<p>Analytics<\/p>\n<p>\n<\/div><div class=\"kc-elm kc-css-434737 kc_text_block\"><\/p>\n<p>Keep track of day-to-day operations and overall service performance with Creatio. Analyse agents\u2019 productivity based on their tasks, emails and phone calls. All dashboards are easily configurable to track important indicators, such as the number of consultations per request or the average duration of consultations taking into account service type and service agreement.<\/p>\n<p>All graphs and dashboards are easily configurable, which helps to control and improve the service quality and enhance agents\u2019<br \/>productivity.<\/p>\n<p>\n<\/div><\/div><\/div><\/div><\/div>\n<\/div><\/div><\/div><\/div>\n<\/div><\/div><div id=\"case-management\" class=\"kc-elm kc-css-640489 kc_tab ui-tabs-panel kc_ui-tabs-hide kc_clearfix \"><div class=\"kc_tab_content\"><div class=\"kc-elm kc-css-11410 kc_row kc_row_inner\"><div class=\"kc-elm kc-css-123792 kc_col-sm-7 kc_column_inner kc_col-sm-7\"><div class=\"kc_wrapper kc-col-inner-container\"><div class=\"kc-elm kc-css-340513 kc_text_block\"><\/p>\n<p>Case Management<\/p>\n<p>\n<\/div><div class=\"kc-elm kc-css-734329 kc_text_block\"><\/p>\n<p>Accumulate all cases from your customers and partners in one section. You can classify the cases into different categories: incidents, service requests, advisory services, and claims.<\/p>\n<p><span style=\"font-weight: 600;\">Assign cases to agents and teams, regulate timelines for case resolution and manage communications during case resolution.<\/span><\/p>\n<p>\n<\/div><\/div><\/div><div class=\"kc-elm kc-css-880640 kc_col-sm-5 kc_column_inner kc_col-sm-5\"><div class=\"kc_wrapper kc-col-inner-container\"><div class=\"kc-elm kc-css-187068 kc_shortcode kc_single_image\">\n\n        <img decoding=\"async\" src=\"https:\/\/qmulus-solutions.com\/wp-content\/smush-webp\/2022\/10\/Case-Management-3.png.webp\" class=\"\" alt=\"Case Management\" \/>    <\/div>\n<\/div><\/div><\/div><div data-closeall=\"true\" class=\"kc-elm kc-css-245275 kc_accordion_wrapper\">\n<div class=\"kc-elm kc-css-757125 kc_accordion_section group \"><h3 class=\"kc_accordion_header ui-accordion-header\"><span class=\"ui-accordion-header-icon ui-icon\"><\/span><a href=\"#view-more-gt\" data-prevent=\"scroll\"><i class=\"\"><\/i> View more :gt:<\/a><\/h3><div class=\"kc_accordion_content ui-accordion-content kc_clearfix\"><div class=\"kc-panel-body\"><div class=\"kc-elm kc-css-208852 kc_accordion_wrapper\">\n<div class=\"kc-elm kc-css-744059 kc_accordion_section group \"><h3 class=\"kc_accordion_header ui-accordion-header\"><span class=\"ui-accordion-header-icon ui-icon\"><\/span><a href=\"#best-practices-%e2%86%b7\" data-prevent=\"scroll\"><i class=\"\"><\/i> Best Practices \u21b7<\/a><\/h3><div class=\"kc_accordion_content ui-accordion-content kc_clearfix\"><div class=\"kc-panel-body\"><div class=\"kc-elm kc-css-98362 kc_text_block\"><\/p>\n<p>Best Practices<\/p>\n<p>\n<\/div><div class=\"kc-elm kc-css-705936 kc_text_block\"><\/p>\n<p>Manage various types of cases with the help of out-of-the-box best practice processes in Creatio customer service. The processes guide agents through the most effective actions required to successfully resolve cases.\u00a0<\/p>\n<p>The process triggers notifications and alerts, and enables control over case resolution deadlines.<\/p>\n<p>\n<\/div><\/div><\/div><\/div><div class=\"kc-elm kc-css-240474 kc_accordion_section group \"><h3 class=\"kc_accordion_header ui-accordion-header\"><span class=\"ui-accordion-header-icon ui-icon\"><\/span><a href=\"#case-registration-%e2%86%b7\" data-prevent=\"scroll\"><i class=\"\"><\/i> Case Registration \u21b7<\/a><\/h3><div class=\"kc_accordion_content ui-accordion-content kc_clearfix\"><div class=\"kc-panel-body\"><div class=\"kc-elm kc-css-956975 kc_text_block\"><\/p>\n<p>Case Registration<\/p>\n<p>\n<\/div><div class=\"kc-elm kc-css-749720 kc_text_block\"><\/p>\n<p>The system allows for registering cases automatically from incoming emails or messages from the self-service portal.<\/p>\n<p>Flexible rules for \u2018junk\u2019 email processing protects customer support teams from undesired email streams to help them focus on what matters most.<\/p>\n<p>\n<\/div><\/div><\/div><\/div><div class=\"kc-elm kc-css-266327 kc_accordion_section group \"><h3 class=\"kc_accordion_header ui-accordion-header\"><span class=\"ui-accordion-header-icon ui-icon\"><\/span><a href=\"#tasks-and-calendar-%e2%86%b7\" data-prevent=\"scroll\"><i class=\"\"><\/i> Tasks and Calendar \u21b7<\/a><\/h3><div class=\"kc_accordion_content ui-accordion-content kc_clearfix\"><div class=\"kc-panel-body\"><div class=\"kc-elm kc-css-715858 kc_text_block\"><\/p>\n<p>Tasks and Calendar<\/p>\n<p>\n<\/div><div class=\"kc-elm kc-css-153243 kc_text_block\"><\/p>\n<p class=\"MsoNormal\">Manage your activities, calls and tasks easily with Creatio intelligent time management tools. You can add personal or group tasks that are linked to a specific assignment, contact or case.<\/p>\n<p class=\"MsoNormal\">You can also synchronise your tasks and calendar with Google Calendar and Microsoft Exchange. All notifications and reminders are displayed in the notification panel.<\/p>\n<p>\n<\/div><\/div><\/div><\/div><div class=\"kc-elm kc-css-570671 kc_accordion_section group \"><h3 class=\"kc_accordion_header ui-accordion-header\"><span class=\"ui-accordion-header-icon ui-icon\"><\/span><a href=\"#case-history-%e2%86%b7\" data-prevent=\"scroll\"><i class=\"\"><\/i> Case History \u21b7<\/a><\/h3><div class=\"kc_accordion_content ui-accordion-content kc_clearfix\"><div class=\"kc-panel-body\"><div class=\"kc-elm kc-css-129428 kc_text_block\"><\/p>\n<p>Case History<\/p>\n<p>\n<\/div><div class=\"kc-elm kc-css-85150 kc_text_block\"><\/p>\n<p>Manage the complete case history in Creatio customer service. Track case resolution activities, emails, calls, and knowledge base articles used for resolution.<\/p>\n<p>\n<\/div><\/div><\/div><\/div><div class=\"kc-elm kc-css-592174 kc_accordion_section group \"><h3 class=\"kc_accordion_header ui-accordion-header\"><span class=\"ui-accordion-header-icon ui-icon\"><\/span><a href=\"#analytics-%e2%86%b7\" data-prevent=\"scroll\"><i class=\"\"><\/i> Analytics \u21b7<\/a><\/h3><div class=\"kc_accordion_content ui-accordion-content kc_clearfix\"><div class=\"kc-panel-body\"><div class=\"kc-elm kc-css-869785 kc_text_block\"><\/p>\n<p>Analytics<\/p>\n<p>\n<\/div><div class=\"kc-elm kc-css-32360 kc_text_block\"><\/p>\n<p>Take advantage of comprehensive dashboards to analyse the effectiveness of case resolution and service process efficiency. With Creatio customer service analytic tools, you can control customer satisfaction levels, percentage of overdue cases, and service staff efficiency.<\/p>\n<p>\n<\/div><\/div><\/div><\/div><\/div>\n<\/div><\/div><\/div><\/div>\n<\/div><\/div><div id=\"knowledge-management\" class=\"kc-elm kc-css-137139 kc_tab ui-tabs-panel kc_ui-tabs-hide kc_clearfix \"><div class=\"kc_tab_content\"><div class=\"kc-elm kc-css-13474 kc_row kc_row_inner\"><div class=\"kc-elm kc-css-317901 kc_col-sm-7 kc_column_inner kc_col-sm-7\"><div class=\"kc_wrapper kc-col-inner-container\"><div class=\"kc-elm kc-css-646086 kc_text_block\"><\/p>\n<p>Knowledge Management<\/p>\n<p>\n<\/div><div class=\"kc-elm kc-css-37057 kc_text_block\"><\/p>\n<p>The system allows for registering cases automatically from incoming emails or messages from the self-service portal.<\/p>\n<p><span style=\"font-weight: 600;\">Flexible rules for \u2018junk\u2019 email processing protects customer support teams from undesired email streams to help them focus on what matters most.<\/span><\/p>\n<p>\n<\/div><\/div><\/div><div class=\"kc-elm kc-css-189361 kc_col-sm-5 kc_column_inner kc_col-sm-5\"><div class=\"kc_wrapper kc-col-inner-container\"><div class=\"kc-elm kc-css-345561 kc_shortcode kc_single_image\">\n\n        <img decoding=\"async\" src=\"https:\/\/qmulus-solutions.com\/wp-content\/smush-webp\/2022\/10\/Knowledge-Base.png.webp\" class=\"\" alt=\"Knowledge Management\" \/>    <\/div>\n<\/div><\/div><\/div><div data-closeall=\"true\" class=\"kc-elm kc-css-379983 kc_accordion_wrapper\">\n<div class=\"kc-elm kc-css-603255 kc_accordion_section group \"><h3 class=\"kc_accordion_header ui-accordion-header\"><span class=\"ui-accordion-header-icon ui-icon\"><\/span><a href=\"#view-more-gt\" data-prevent=\"scroll\"><i class=\"\"><\/i> View more :gt:<\/a><\/h3><div class=\"kc_accordion_content ui-accordion-content kc_clearfix\"><div class=\"kc-panel-body\"><div class=\"kc-elm kc-css-596297 kc_accordion_wrapper\">\n<div class=\"kc-elm kc-css-411410 kc_accordion_section group \"><h3 class=\"kc_accordion_header ui-accordion-header\"><span class=\"ui-accordion-header-icon ui-icon\"><\/span><a href=\"#knowledge-base-%e2%86%b7\" data-prevent=\"scroll\"><i class=\"\"><\/i> Knowledge Base \u21b7<\/a><\/h3><div class=\"kc_accordion_content ui-accordion-content kc_clearfix\"><div class=\"kc-panel-body\"><div class=\"kc-elm kc-css-551732 kc_text_block\"><\/p>\n<p>Knowledge Base<\/p>\n<p>\n<\/div><div class=\"kc-elm kc-css-448262 kc_text_block\"><\/p>\n<p>Accumulate the knowledge of your company in a unified knowledge base. By using knowledge base articles you will be able to resolve cases in a more timely manner, ensuring high quality of service for your clients and partners.<\/p>\n<p>\n<\/div><\/div><\/div><\/div><div class=\"kc-elm kc-css-654639 kc_accordion_section group \"><h3 class=\"kc_accordion_header ui-accordion-header\"><span class=\"ui-accordion-header-icon ui-icon\"><\/span><a href=\"#article-search-%e2%86%b7\" data-prevent=\"scroll\"><i class=\"\"><\/i> Article Search \u21b7<\/a><\/h3><div class=\"kc_accordion_content ui-accordion-content kc_clearfix\"><div class=\"kc-panel-body\"><div class=\"kc-elm kc-css-807292 kc_text_block\"><\/p>\n<p>Article Search<\/p>\n<p>\n<\/div><div class=\"kc-elm kc-css-300872 kc_text_block\"><\/p>\n<p>When working on case resolution use advanced search capabilities of the knowledge base. Define article categories, keywords and tags, service types, most popular solutions and instructions.<\/p>\n<p>\n<\/div><\/div><\/div><\/div><\/div>\n<\/div><\/div><\/div><\/div>\n<\/div><\/div><div id=\"contact-centre\" class=\"kc-elm kc-css-342824 kc_tab ui-tabs-panel kc_ui-tabs-hide kc_clearfix \"><div class=\"kc_tab_content\"><div class=\"kc-elm kc-css-99912 kc_row kc_row_inner\"><div class=\"kc-elm kc-css-289400 kc_col-sm-7 kc_column_inner kc_col-sm-7\"><div class=\"kc_wrapper kc-col-inner-container\"><div class=\"kc-elm kc-css-955406 kc_text_block\"><\/p>\n<p>Contact Centre<\/p>\n<p>\n<\/div><div class=\"kc-elm kc-css-364394 kc_text_block\"><\/p>\n<p>Manage your daily tasks more effectively using a pre-configured single-window interface.<\/p>\n<p><span style=\"font-weight: 600;\">Agent home allows agents to easily manage request queues, perform bulk communications, share information via ESN and monitor their own performance in a single-window interface.<\/span><\/p>\n<p>\n<\/div><\/div><\/div><div class=\"kc-elm kc-css-784606 kc_col-sm-5 kc_column_inner kc_col-sm-5\"><div class=\"kc_wrapper kc-col-inner-container\"><div class=\"kc-elm kc-css-239494 kc_shortcode kc_single_image\">\n\n        <img decoding=\"async\" src=\"https:\/\/qmulus-solutions.com\/wp-content\/smush-webp\/2022\/10\/Agent-Home.png.webp\" class=\"\" alt=\"Agent Home\" \/>    <\/div>\n<\/div><\/div><\/div><div data-closeall=\"true\" class=\"kc-elm kc-css-584053 kc_accordion_wrapper\">\n<div class=\"kc-elm kc-css-908592 kc_accordion_section group \"><h3 class=\"kc_accordion_header ui-accordion-header\"><span class=\"ui-accordion-header-icon ui-icon\"><\/span><a href=\"#view-more-gt\" data-prevent=\"scroll\"><i class=\"\"><\/i> View more :gt:<\/a><\/h3><div class=\"kc_accordion_content ui-accordion-content kc_clearfix\"><div class=\"kc-panel-body\"><div class=\"kc-elm kc-css-838659 kc_accordion_wrapper\">\n<div class=\"kc-elm kc-css-60317 kc_accordion_section group \"><h3 class=\"kc_accordion_header ui-accordion-header\"><span class=\"ui-accordion-header-icon ui-icon\"><\/span><a href=\"#supervisoraposs-workspace-%e2%86%b7\" data-prevent=\"scroll\"><i class=\"\"><\/i> Supervisor:apos:s Workspace \u21b7<\/a><\/h3><div class=\"kc_accordion_content ui-accordion-content kc_clearfix\"><div class=\"kc-panel-body\"><div class=\"kc-elm kc-css-5450 kc_text_block\"><\/p>\n<p>Supervisor&#039;s Workspace<\/p>\n<p>\n<\/div><div class=\"kc-elm kc-css-489318 kc_text_block\"><\/p>\n<p>Leverage extended capabilities of the supervisor\u2019s workplace, which provides managers with full control over all inbound and outbound communications.<\/p>\n<p>Get complete information on all agents\u2019 activities, monitor, and manage their workload, and take part in the request processing, if necessary.<\/p>\n<p>\n<\/div><\/div><\/div><\/div><div class=\"kc-elm kc-css-317967 kc_accordion_section group \"><h3 class=\"kc_accordion_header ui-accordion-header\"><span class=\"ui-accordion-header-icon ui-icon\"><\/span><a href=\"#queue-management-%e2%86%b7\" data-prevent=\"scroll\"><i class=\"\"><\/i> Queue Management \u21b7<\/a><\/h3><div class=\"kc_accordion_content ui-accordion-content kc_clearfix\"><div class=\"kc-panel-body\"><div class=\"kc-elm kc-css-7055 kc_text_block\"><\/p>\n<p>Queue Management<\/p>\n<p>\n<\/div><div class=\"kc-elm kc-css-113219 kc_text_block\"><\/p>\n<p>Use queue management capabilities of the Creatio contact centre to organise case processing, considering priorities and other parameters.<\/p>\n<p>Create different types of queues: dynamic, which are based on filters or static, which highlights specific contacts requiring attention; open queues, in which the agent can see the entire list or blind queues, in which an operator can see the following contact, only when he picks the contact up from the queue.<\/p>\n<p>You can also remove cases from the queue if they no longer need resolution and assign agents to process specific elements of the queue.<\/p>\n<p>\n<\/div><\/div><\/div><\/div><\/div>\n<\/div><\/div><\/div><\/div>\n<\/div><\/div><div id=\"service-catalogue\" class=\"kc-elm kc-css-707704 kc_tab ui-tabs-panel kc_ui-tabs-hide kc_clearfix \"><div class=\"kc_tab_content\"><div class=\"kc-elm kc-css-321648 kc_row kc_row_inner\"><div class=\"kc-elm kc-css-42226 kc_col-sm-7 kc_column_inner kc_col-sm-7\"><div class=\"kc_wrapper kc-col-inner-container\"><div class=\"kc-elm kc-css-86048 kc_text_block\"><\/p>\n<p>Service Catalogue<\/p>\n<p>\n<\/div><div class=\"kc-elm kc-css-234936 kc_text_block\"><\/p>\n<p>Create a unified database of services to facilitate the work of your service agents. An up-to-date and complete service catalogue will help you regulate service processes and offer clients services relevant to them.<\/p>\n<p>\n<\/div><\/div><\/div><div class=\"kc-elm kc-css-751684 kc_col-sm-5 kc_column_inner kc_col-sm-5\"><div class=\"kc_wrapper kc-col-inner-container\"><div class=\"kc-elm kc-css-474024 kc_shortcode kc_single_image\">\n\n        <img decoding=\"async\" src=\"https:\/\/qmulus-solutions.com\/wp-content\/smush-webp\/2022\/10\/Service-Catalogue.png.webp\" class=\"\" alt=\"Service Catalogue\" \/>    <\/div>\n<\/div><\/div><\/div><div data-closeall=\"true\" class=\"kc-elm kc-css-307356 kc_accordion_wrapper\">\n<div class=\"kc-elm kc-css-711976 kc_accordion_section group \"><h3 class=\"kc_accordion_header ui-accordion-header\"><span class=\"ui-accordion-header-icon ui-icon\"><\/span><a href=\"#view-more-gt\" data-prevent=\"scroll\"><i class=\"\"><\/i> View more :gt:<\/a><\/h3><div class=\"kc_accordion_content ui-accordion-content kc_clearfix\"><div class=\"kc-panel-body\"><div class=\"kc-elm kc-css-708836 kc_accordion_wrapper\">\n<div class=\"kc-elm kc-css-845247 kc_accordion_section group \"><h3 class=\"kc_accordion_header ui-accordion-header\"><span class=\"ui-accordion-header-icon ui-icon\"><\/span><a href=\"#new-service-design-%e2%86%b7\" data-prevent=\"scroll\"><i class=\"\"><\/i> New Service Design \u21b7<\/a><\/h3><div class=\"kc_accordion_content ui-accordion-content kc_clearfix\"><div class=\"kc-panel-body\"><div class=\"kc-elm kc-css-695952 kc_text_block\"><\/p>\n<p>New Service Design<\/p>\n<p>\n<\/div><div class=\"kc-elm kc-css-757547 kc_text_block\"><\/p>\n<p>Use the pre-built specifications to design new services in the catalogue. You can manage the technical characteristics and timeframes, appoint Service Desk engineers by their skills to handle appropriate cases, and link configuration items and service agreements.<\/p>\n<p>\n<\/div><\/div><\/div><\/div><div class=\"kc-elm kc-css-113957 kc_accordion_section group \"><h3 class=\"kc_accordion_header ui-accordion-header\"><span class=\"ui-accordion-header-icon ui-icon\"><\/span><a href=\"#new-service-operations-%e2%86%b7\" data-prevent=\"scroll\"><i class=\"\"><\/i> New Service Operations \u21b7<\/a><\/h3><div class=\"kc_accordion_content ui-accordion-content kc_clearfix\"><div class=\"kc-panel-body\"><div class=\"kc-elm kc-css-772770 kc_text_block\"><\/p>\n<p>New Service Operations<\/p>\n<p>\n<\/div><div class=\"kc-elm kc-css-677167 kc_text_block\"><\/p>\n<p>Ensure quick launch of new service operations by simply adding them to the service packages of relevant service levels. Connect new services to valid service contracts and publish them on the Customer portal.<\/p>\n<p>\n<\/div><\/div><\/div><\/div><div class=\"kc-elm kc-css-108428 kc_accordion_section group \"><h3 class=\"kc_accordion_header ui-accordion-header\"><span class=\"ui-accordion-header-icon ui-icon\"><\/span><a href=\"#service-catalogue-analytics-%e2%86%b7\" data-prevent=\"scroll\"><i class=\"\"><\/i> Service Catalogue Analytics \u21b7<\/a><\/h3><div class=\"kc_accordion_content ui-accordion-content kc_clearfix\"><div class=\"kc-panel-body\"><div class=\"kc-elm kc-css-207007 kc_text_block\"><\/p>\n<p>Service Catalogue Analytics<\/p>\n<p>\n<\/div><div class=\"kc-elm kc-css-888800 kc_text_block\"><\/p>\n<p>Work with services based on profound analysis of your service catalogue. Track the dynamics of new service operations, identify the most popular services and monitor customer satisfaction rates.<\/p>\n<p>\n<\/div><\/div><\/div><\/div><\/div>\n<\/div><\/div><\/div><\/div>\n<\/div><\/div><div id=\"process-management\" class=\"kc-elm kc-css-75395 kc_tab ui-tabs-panel kc_ui-tabs-hide kc_clearfix \"><div class=\"kc_tab_content\"><div class=\"kc-elm kc-css-638688 kc_row kc_row_inner\"><div class=\"kc-elm kc-css-97618 kc_col-sm-7 kc_column_inner kc_col-sm-7\"><div class=\"kc_wrapper kc-col-inner-container\"><div class=\"kc-elm kc-css-401507 kc_text_block\"><\/p>\n<p>Process Management<\/p>\n<p>\n<\/div><div class=\"kc-elm kc-css-94930 kc_text_block\"><\/p>\n<p>Automate any internal process \u2013 from document approval to collaboration on complex projects involving multiple teams.<\/p>\n<p><span style=\"font-weight: 600;\">Creatio provides a complete set of tools to effectively manage business processes, including process modelling, execution, monitoring and analysis.<\/span><\/p>\n<p>\n<\/div><\/div><\/div><div class=\"kc-elm kc-css-517844 kc_col-sm-5 kc_column_inner kc_col-sm-5\"><div class=\"kc_wrapper kc-col-inner-container\"><div class=\"kc-elm kc-css-761481 kc_shortcode kc_single_image\">\n\n        <img decoding=\"async\" src=\"https:\/\/qmulus-solutions.com\/wp-content\/smush-webp\/2022\/10\/Process-Management-2.png.webp\" class=\"\" alt=\"Process Management\" \/>    <\/div>\n<\/div><\/div><\/div><div data-closeall=\"true\" class=\"kc-elm kc-css-175002 kc_accordion_wrapper\">\n<div class=\"kc-elm kc-css-516009 kc_accordion_section group \"><h3 class=\"kc_accordion_header ui-accordion-header\"><span class=\"ui-accordion-header-icon ui-icon\"><\/span><a href=\"#view-more-gt\" data-prevent=\"scroll\"><i class=\"\"><\/i> View more :gt:<\/a><\/h3><div class=\"kc_accordion_content ui-accordion-content kc_clearfix\"><div class=\"kc-panel-body\"><div class=\"kc-elm kc-css-846571 kc_accordion_wrapper\">\n<div class=\"kc-elm kc-css-200243 kc_accordion_section group \"><h3 class=\"kc_accordion_header ui-accordion-header\"><span class=\"ui-accordion-header-icon ui-icon\"><\/span><a href=\"#dynamic-case-management-%e2%86%b7\" data-prevent=\"scroll\"><i class=\"\"><\/i> Dynamic Case Management \u21b7<\/a><\/h3><div class=\"kc_accordion_content ui-accordion-content kc_clearfix\"><div class=\"kc-panel-body\"><div class=\"kc-elm kc-css-436495 kc_text_block\"><\/p>\n<p>Dynamic Case Management<\/p>\n<p>\n<\/div><div class=\"kc-elm kc-css-802482 kc_text_block\"><\/p>\n<p>Take advantage of Dynamic Case Management (DCM) to manage unstructured, \u201cuntamed\u201d processes more flexibly.<\/p>\n<p>DCM offers adaptable, context-based patterns that enable users to dynamically select the best path and set of activities to achieve more successful, optimised outcomes.<\/p>\n<p>Thanks to a user-friendly Case Designer that is powered by drag-n-drop tools, users can effortlessly add and manage process stages and activities to have the process up and running in just a few minutes!<\/p>\n<p>\n<\/div><\/div><\/div><\/div><div class=\"kc-elm kc-css-653469 kc_accordion_section group \"><h3 class=\"kc_accordion_header ui-accordion-header\"><span class=\"ui-accordion-header-icon ui-icon\"><\/span><a href=\"#structured-bpmn-%e2%86%b7\" data-prevent=\"scroll\"><i class=\"\"><\/i> Structured BPMN \u21b7<\/a><\/h3><div class=\"kc_accordion_content ui-accordion-content kc_clearfix\"><div class=\"kc-panel-body\"><div class=\"kc-elm kc-css-654709 kc_text_block\"><\/p>\n<p>Structured BPMN<\/p>\n<p>\n<\/div><div class=\"kc-elm kc-css-323139 kc_text_block\"><\/p>\n<p>Automate your structured processes with BPM (Business Process Management) technology. Model the processes flow using preconfigured elements for creating activities (tasks, calls, and emails), working with pages, processing data, and invoking external services.<\/p>\n<p>A simple interface and built-in tools for elements search, and validation will help quickly build a process model in BPMN and fine-tune it based on process execution analytics.<\/p>\n<p>\n<\/div><\/div><\/div><\/div><div class=\"kc-elm kc-css-930990 kc_accordion_section group \"><h3 class=\"kc_accordion_header ui-accordion-header\"><span class=\"ui-accordion-header-icon ui-icon\"><\/span><a href=\"#process-library-%e2%86%b7\" data-prevent=\"scroll\"><i class=\"\"><\/i> Process Library \u21b7<\/a><\/h3><div class=\"kc_accordion_content ui-accordion-content kc_clearfix\"><div class=\"kc-panel-body\"><div class=\"kc-elm kc-css-166925 kc_text_block\"><\/p>\n<p>Process Library<\/p>\n<p>\n<\/div><div class=\"kc-elm kc-css-729070 kc_text_block\"><\/p>\n<p>Automate any customer service processes \u2013 from case management to problem resolution. Best practice processes are already built into the system, but they also can be easily modified to fit any specific service model.<\/p>\n<p>\n<\/div><\/div><\/div><\/div><div class=\"kc-elm kc-css-146814 kc_accordion_section group \"><h3 class=\"kc_accordion_header ui-accordion-header\"><span class=\"ui-accordion-header-icon ui-icon\"><\/span><a href=\"#process-monitoring-and-analytics-%e2%86%b7\" data-prevent=\"scroll\"><i class=\"\"><\/i> Process Monitoring and Analytics \u21b7<\/a><\/h3><div class=\"kc_accordion_content ui-accordion-content kc_clearfix\"><div class=\"kc-panel-body\"><div class=\"kc-elm kc-css-124043 kc_text_block\"><\/p>\n<p>Process Monitoring and Analytics<\/p>\n<p>\n<\/div><div class=\"kc-elm kc-css-499619 kc_text_block\"><\/p>\n<p>Keep track of any process metrics (duration, average running time, maximum and minimum values, etc.) and view them from different angles (agents, support lines, services, etc.). Visualise data using dashboards, and identify and eliminate bottlenecks in your processes with the help of a process log.<\/p>\n<p>\n<\/div><\/div><\/div><\/div><\/div>\n<\/div><\/div><\/div><\/div>\n<\/div><\/div><div id=\"integrations\" class=\"kc-elm kc-css-297893 kc_tab ui-tabs-panel kc_ui-tabs-hide kc_clearfix \"><div class=\"kc_tab_content\"><div class=\"kc-elm kc-css-336074 kc_row kc_row_inner\"><div class=\"kc-elm kc-css-218248 kc_col-sm-7 kc_column_inner kc_col-sm-7\"><div class=\"kc_wrapper kc-col-inner-container\"><div class=\"kc-elm kc-css-823011 kc_text_block\"><\/p>\n<p>Integrations<\/p>\n<p>\n<\/div><div class=\"kc-elm kc-css-480846 kc_text_block\"><\/p>\n<p>Employ a built-in utility for data import to and from Excel to quickly import or export data on accounts and contacts, list of users, product catalogues, documents, and invoices into Creatio customer service.<\/p>\n<p>\n<\/div><\/div><\/div><div class=\"kc-elm kc-css-859116 kc_col-sm-5 kc_column_inner kc_col-sm-5\"><div class=\"kc_wrapper kc-col-inner-container\"><div class=\"kc-elm kc-css-382436 kc_shortcode kc_single_image\">\n\n        <img decoding=\"async\" src=\"https:\/\/qmulus-solutions.com\/wp-content\/smush-webp\/2022\/10\/Data-Import-Excel.png.webp\" class=\"\" alt=\"Excel Integration\" \/>    <\/div>\n<\/div><\/div><\/div><div data-closeall=\"true\" class=\"kc-elm kc-css-976459 kc_accordion_wrapper\">\n<div class=\"kc-elm kc-css-83781 kc_accordion_section group \"><h3 class=\"kc_accordion_header ui-accordion-header\"><span class=\"ui-accordion-header-icon ui-icon\"><\/span><a href=\"#view-more-gt\" data-prevent=\"scroll\"><i class=\"\"><\/i> View more :gt:<\/a><\/h3><div class=\"kc_accordion_content ui-accordion-content kc_clearfix\"><div class=\"kc-panel-body\"><div class=\"kc-elm kc-css-530952 kc_accordion_wrapper\">\n<div class=\"kc-elm kc-css-163204 kc_accordion_section group \"><h3 class=\"kc_accordion_header ui-accordion-header\"><span class=\"ui-accordion-header-icon ui-icon\"><\/span><a href=\"#ms-exchange-integration-%e2%86%b7\" data-prevent=\"scroll\"><i class=\"\"><\/i> MS Exchange Integration \u21b7<\/a><\/h3><div class=\"kc_accordion_content ui-accordion-content kc_clearfix\"><div class=\"kc-panel-body\"><div class=\"kc-elm kc-css-416462 kc_text_block\"><\/p>\n<p>MS Exchange Integration<\/p>\n<p>\n<\/div><div class=\"kc-elm kc-css-368270 kc_text_block\"><\/p>\n<p>Enjoy seamless integration with Microsoft Exchange that synchronises email, contacts, and tasks with a click of a mouse. Adjust the frequency of synchronisation (daily, hourly, or more frequent) and always have all the relevant data on hand.<\/p>\n<p>\n<\/div><\/div><\/div><\/div><div class=\"kc-elm kc-css-126368 kc_accordion_section group \"><h3 class=\"kc_accordion_header ui-accordion-header\"><span class=\"ui-accordion-header-icon ui-icon\"><\/span><a href=\"#telephony-services-%e2%86%b7\" data-prevent=\"scroll\"><i class=\"\"><\/i> Telephony Services \u21b7<\/a><\/h3><div class=\"kc_accordion_content ui-accordion-content kc_clearfix\"><div class=\"kc-panel-body\"><div class=\"kc-elm kc-css-354504 kc_text_block\"><\/p>\n<p>BPX Integration and Cloud Telephony Services<\/p>\n<p>\n<\/div><div class=\"kc-elm kc-css-435461 kc_text_block\"><\/p>\n<p>Make and receive calls directly from the Creatio system. Integration with virtual or standard IP PBX systems, support of SIP-numbers from any provider, and the possibility to connect an unlimited number of external lines allow for the delivery of all necessary calls directly from the system.<\/p>\n<p>\n<\/div><\/div><\/div><\/div><div class=\"kc-elm kc-css-301413 kc_accordion_section group \"><h3 class=\"kc_accordion_header ui-accordion-header\"><span class=\"ui-accordion-header-icon ui-icon\"><\/span><a href=\"#google-integration-%e2%86%b7\" data-prevent=\"scroll\"><i class=\"\"><\/i> Google Integration \u21b7<\/a><\/h3><div class=\"kc_accordion_content ui-accordion-content kc_clearfix\"><div class=\"kc-panel-body\"><div class=\"kc-elm kc-css-329015 kc_text_block\"><\/p>\n<p>Google Integration<\/p>\n<p>\n<\/div><div class=\"kc-elm kc-css-232087 kc_text_block\"><\/p>\n<p>Keep the entire history of communications with the customer in the Creatio application, regardless of the mail provider. Send and receive email without leaving the application.<\/p>\n<p>\n<\/div><\/div><\/div><\/div><div class=\"kc-elm kc-css-163012 kc_accordion_section group \"><h3 class=\"kc_accordion_header ui-accordion-header\"><span class=\"ui-accordion-header-icon ui-icon\"><\/span><a href=\"#e-mail-%e2%86%b7\" data-prevent=\"scroll\"><i class=\"\"><\/i> E-mail \u21b7<\/a><\/h3><div class=\"kc_accordion_content ui-accordion-content kc_clearfix\"><div class=\"kc-panel-body\"><div class=\"kc-elm kc-css-719011 kc_text_block\"><\/p>\n<p>E-mail<\/p>\n<p>\n<\/div><div class=\"kc-elm kc-css-442823 kc_text_block\"><\/p>\n<p>Keep the entire history of communications with the customer in Service Creatio, regardless of the mail provider. Send and receive email without leaving the application.<\/p>\n<p>\n<\/div><\/div><\/div><\/div><\/div>\n<\/div><\/div><\/div><\/div>\n<\/div><\/div><div id=\"system-designer\" class=\"kc-elm kc-css-885353 kc_tab ui-tabs-panel kc_ui-tabs-hide kc_clearfix \"><div class=\"kc_tab_content\"><div class=\"kc-elm kc-css-255446 kc_row kc_row_inner\"><div class=\"kc-elm kc-css-181171 kc_col-sm-7 kc_column_inner kc_col-sm-7\"><div class=\"kc_wrapper kc-col-inner-container\"><div class=\"kc-elm kc-css-813196 kc_text_block\"><\/p>\n<p>Visual Content Designer<\/p>\n<p>\n<\/div><div class=\"kc-elm kc-css-497713 kc_text_block\"><\/p>\n<p>Use the built-in content designer to create contracts and eye-catching email templates for your mass mail campaigns or specifications.<\/p>\n<p>The system offers a library of ready-to-use elements and tools for working with content \u2013 just add your text, company logo or image, and the email is ready to be sent.<\/p>\n<p>Save the newly created template in Creatio to use in the future. The system optimises how email displays on different devices and through various email browsers.<\/p>\n<p>\n<\/div><\/div><\/div><div class=\"kc-elm kc-css-821759 kc_col-sm-5 kc_column_inner kc_col-sm-5\"><div class=\"kc_wrapper kc-col-inner-container\"><div class=\"kc-elm kc-css-955229 kc_shortcode kc_single_image\">\n\n        <img decoding=\"async\" src=\"https:\/\/qmulus-solutions.com\/wp-content\/smush-webp\/2022\/10\/System-Designer.png.webp\" class=\"\" alt=\"System Designer\" \/>    <\/div>\n<\/div><\/div><\/div><div data-closeall=\"true\" class=\"kc-elm kc-css-621216 kc_accordion_wrapper\">\n<div class=\"kc-elm kc-css-430553 kc_accordion_section group \"><h3 class=\"kc_accordion_header ui-accordion-header\"><span class=\"ui-accordion-header-icon ui-icon\"><\/span><a href=\"#view-more-gt\" data-prevent=\"scroll\"><i class=\"\"><\/i> View more :gt:<\/a><\/h3><div class=\"kc_accordion_content ui-accordion-content kc_clearfix\"><div class=\"kc-panel-body\"><div class=\"kc-elm kc-css-881507 kc_accordion_wrapper\">\n<div class=\"kc-elm kc-css-990132 kc_accordion_section group \"><h3 class=\"kc_accordion_header ui-accordion-header\"><span class=\"ui-accordion-header-icon ui-icon\"><\/span><a href=\"#interface-customisation-%e2%86%b7\" data-prevent=\"scroll\"><i class=\"\"><\/i> Interface Customisation \u21b7<\/a><\/h3><div class=\"kc_accordion_content ui-accordion-content kc_clearfix\"><div class=\"kc-panel-body\"><div class=\"kc-elm kc-css-386907 kc_text_block\"><\/p>\n<p>Interface Customisation<\/p>\n<p>\n<\/div><div class=\"kc-elm kc-css-311451 kc_text_block\"><\/p>\n<p>Take advantage of the extended capabilities for user interface customisation. Use System Designer to setup workplaces, show or hide system sections for different user roles, or personalise the application by adding the company\u2019s logo and applying your corporate colour scheme.<\/p>\n<p>\n<\/div><\/div><\/div><\/div><div class=\"kc-elm kc-css-394146 kc_accordion_section group \"><h3 class=\"kc_accordion_header ui-accordion-header\"><span class=\"ui-accordion-header-icon ui-icon\"><\/span><a href=\"#user-customisation-%e2%86%b7\" data-prevent=\"scroll\"><i class=\"\"><\/i> User Customisation \u21b7<\/a><\/h3><div class=\"kc_accordion_content ui-accordion-content kc_clearfix\"><div class=\"kc-panel-body\"><div class=\"kc-elm kc-css-594651 kc_text_block\"><\/p>\n<p>User Customisation<\/p>\n<p>\n<\/div><div class=\"kc-elm kc-css-910692 kc_text_block\"><\/p>\n<p>Customise Creatio customer service to fit the unique business needs and requirements. Easily rearrange, add, and remove lookups, data fields and entire pages.<\/p>\n<p>The application provides wizards and designers with objects, pages, and processes. Use these tools to change the data views or business logic without programming.<\/p>\n<p>\n<\/div><\/div><\/div><\/div><div class=\"kc-elm kc-css-955048 kc_accordion_section group \"><h3 class=\"kc_accordion_header ui-accordion-header\"><span class=\"ui-accordion-header-icon ui-icon\"><\/span><a href=\"#languages-%e2%86%b7\" data-prevent=\"scroll\"><i class=\"\"><\/i> Languages \u21b7<\/a><\/h3><div class=\"kc_accordion_content ui-accordion-content kc_clearfix\"><div class=\"kc-panel-body\"><div class=\"kc-elm kc-css-197630 kc_text_block\"><\/p>\n<p>Agile System Localisation<\/p>\n<p>\n<\/div><div class=\"kc-elm kc-css-643050 kc_text_block\"><\/p>\n<p>Leverage simplified localisation tools to support a multilingual environment in your organisation and combine several languages in a single interface.<\/p>\n<p>Not only can you localise the system terminology, but also lookup values, analytical data, and every step of your business processes.<\/p>\n<p>Improved user tools for system translation and multilingual support enable users to painlessly localise the system into any language.<\/p>\n<p>\n<\/div><\/div><\/div><\/div><div class=\"kc-elm kc-css-130170 kc_accordion_section group \"><h3 class=\"kc_accordion_header ui-accordion-header\"><span class=\"ui-accordion-header-icon ui-icon\"><\/span><a href=\"#websso-%e2%86%b7\" data-prevent=\"scroll\"><i class=\"\"><\/i> WebSSo  \u21b7<\/a><\/h3><div class=\"kc_accordion_content ui-accordion-content kc_clearfix\"><div class=\"kc-panel-body\"><div class=\"kc-elm kc-css-181263 kc_text_block\"><\/p>\n<p>WebSSo Support<\/p>\n<p>\n<\/div><div class=\"kc-elm kc-css-585115 kc_text_block\"><\/p>\n<p>Administer user roles quickly and safely using Single Sign-On (WebSSo) technology to simplify the sign-in process and ensure smooth integration of Creatio to the corporate IT environment thanks to a centralised user administration.<\/p>\n<p>\n<\/div><\/div><\/div><\/div><div class=\"kc-elm kc-css-676208 kc_accordion_section group \"><h3 class=\"kc_accordion_header ui-accordion-header\"><span class=\"ui-accordion-header-icon ui-icon\"><\/span><a href=\"#mobile-app-%e2%86%b7\" data-prevent=\"scroll\"><i class=\"\"><\/i> Mobile App \u21b7<\/a><\/h3><div class=\"kc_accordion_content ui-accordion-content kc_clearfix\"><div class=\"kc-panel-body\"><div class=\"kc-elm kc-css-649152 kc_text_block\"><\/p>\n<p>Mobile App<\/p>\n<p>\n<\/div><div class=\"kc-elm kc-css-491726 kc_text_block\"><\/p>\n<p>Make sure you work only with relevant information via mobile device. Use the mobile app wizard to add or hide different system sections, as well as to personalise your mobile application.<\/p>\n<p>\n<\/div><\/div><\/div><\/div><div class=\"kc-elm kc-css-351583 kc_accordion_section group \"><h3 class=\"kc_accordion_header ui-accordion-header\"><span class=\"ui-accordion-header-icon ui-icon\"><\/span><a href=\"#admin-%e2%86%b7\" data-prevent=\"scroll\"><i class=\"\"><\/i> Admin \u21b7<\/a><\/h3><div class=\"kc_accordion_content ui-accordion-content kc_clearfix\"><div class=\"kc-panel-body\"><div class=\"kc-elm kc-css-611115 kc_text_block\"><\/p>\n<p>Access Rights<\/p>\n<p>\n<\/div><div class=\"kc-elm kc-css-23592 kc_text_block\"><\/p>\n<p>In Creatio customer service, you can easily manage the access rights of users and groups. Grant or deny access to individual records or groups of records, as well as specify which sections are available to certain user roles.<\/p>\n<p>\n<\/div><div class=\"kc-elm kc-css-128719 kc_text_block\"><\/p>\n<p>LDAP Integration<\/p>\n<p>\n<\/div><div class=\"kc-elm kc-css-242616 kc_text_block\"><\/p>\n<p>Use Active Directory credentials to access Creatio customer service. You do not have to remember different usernames and passwords, and the system administrator doesn\u2019t have to manually add profiles for new employees to access the system.<\/p>\n<p>\n<\/div><div class=\"kc-elm kc-css-907708 kc_text_block\"><\/p>\n<p>Activity Log<\/p>\n<p>\n<\/div><div class=\"kc-elm kc-css-361848 kc_text_block\"><\/p>\n<p>The activity log keeps a record of all operations with critical data and allows for the quick retrieval of information, along with the chronology of all events in the system: what was done, by whom and when.<\/p>\n<p>\n<\/div><\/div><\/div><\/div><\/div>\n<\/div><\/div><\/div><\/div>\n<\/div><\/div><div id=\"problem-management\" class=\"kc-elm kc-css-722834 kc_tab ui-tabs-panel kc_ui-tabs-hide kc_clearfix \"><div class=\"kc_tab_content\"><div class=\"kc-elm kc-css-197927 kc_row kc_row_inner\"><div class=\"kc-elm kc-css-507824 kc_col-sm-7 kc_column_inner kc_col-sm-7\"><div class=\"kc_wrapper kc-col-inner-container\"><div class=\"kc-elm kc-css-532129 kc_text_block\"><\/p>\n<p>Problems and Known Errors<\/p>\n<p>\n<\/div><div class=\"kc-elm kc-css-125709 kc_text_block\"><\/p>\n<p>Store all identified problems in the infrastructure and service processes in the Creatio ITIL service. The system helps prevent recurring mass incidents and proactively informs customers about known errors.<\/p>\n<p>\n<\/div><\/div><\/div><div class=\"kc-elm kc-css-762262 kc_col-sm-5 kc_column_inner kc_col-sm-5\"><div class=\"kc_wrapper kc-col-inner-container\"><div class=\"kc-elm kc-css-646787 kc_shortcode kc_single_image\">\n\n        <img decoding=\"async\" src=\"https:\/\/qmulus-solutions.com\/wp-content\/smush-webp\/2022\/10\/Incident-Management.png.webp\" class=\"\" alt=\"Incident Management\" \/>    <\/div>\n<\/div><\/div><\/div><div data-closeall=\"true\" class=\"kc-elm kc-css-47236 kc_accordion_wrapper\">\n<div class=\"kc-elm kc-css-708023 kc_accordion_section group \"><h3 class=\"kc_accordion_header ui-accordion-header\"><span class=\"ui-accordion-header-icon ui-icon\"><\/span><a href=\"#view-more-gt\" data-prevent=\"scroll\"><i class=\"\"><\/i> View more :gt:<\/a><\/h3><div class=\"kc_accordion_content ui-accordion-content kc_clearfix\"><div class=\"kc-panel-body\"><div class=\"kc-elm kc-css-493972 kc_accordion_wrapper\">\n<div class=\"kc-elm kc-css-542924 kc_accordion_section group \"><h3 class=\"kc_accordion_header ui-accordion-header\"><span class=\"ui-accordion-header-icon ui-icon\"><\/span><a href=\"#identification-and-classification-%e2%86%b7\" data-prevent=\"scroll\"><i class=\"\"><\/i> Identification and Classification \u21b7<\/a><\/h3><div class=\"kc_accordion_content ui-accordion-content kc_clearfix\"><div class=\"kc-panel-body\"><div class=\"kc-elm kc-css-339066 kc_text_block\"><\/p>\n<p>Identification and Classification<\/p>\n<p>\n<\/div><div class=\"kc-elm kc-css-954797 kc_text_block\"><\/p>\n<p>Take advantage of the capability to automatically register a new problem right from the incident management process. You can define problem priority, type of service and configuration item.<\/p>\n<p>\n<\/div><\/div><\/div><\/div><div class=\"kc-elm kc-css-669990 kc_accordion_section group \"><h3 class=\"kc_accordion_header ui-accordion-header\"><span class=\"ui-accordion-header-icon ui-icon\"><\/span><a href=\"#problem-diagnostics-%e2%86%b7\" data-prevent=\"scroll\"><i class=\"\"><\/i> Problem Diagnostics \u21b7<\/a><\/h3><div class=\"kc_accordion_content ui-accordion-content kc_clearfix\"><div class=\"kc-panel-body\"><div class=\"kc-elm kc-css-345673 kc_text_block\"><\/p>\n<p>Problem Diagnostics<\/p>\n<p>\n<\/div><div class=\"kc-elm kc-css-105860 kc_text_block\"><\/p>\n<p>Analyse problem reasons and find solutions. The system allows you to assign agents to resolve the problem, as well as document the progress of the resolution process and possible workarounds. Plan your work on problem elimination through initiating changes in the infrastructure.<\/p>\n<p>\n<\/div><\/div><\/div><\/div><div class=\"kc-elm kc-css-698383 kc_accordion_section group \"><h3 class=\"kc_accordion_header ui-accordion-header\"><span class=\"ui-accordion-header-icon ui-icon\"><\/span><a href=\"#problem-resolution-and-closure-%e2%86%b7\" data-prevent=\"scroll\"><i class=\"\"><\/i> Problem Resolution and Closure \u21b7<\/a><\/h3><div class=\"kc_accordion_content ui-accordion-content kc_clearfix\"><div class=\"kc-panel-body\"><div class=\"kc-elm kc-css-905417 kc_text_block\"><\/p>\n<p>Problem Resolution and Closure<\/p>\n<p>\n<\/div><div class=\"kc-elm kc-css-719818 kc_text_block\"><\/p>\n<p>Always keep full descriptions of problems and known error resolutions. Close related incidents and inform customers about the elimination of bottlenecks.<\/p>\n<p>\n<\/div><\/div><\/div><\/div><div class=\"kc-elm kc-css-678543 kc_accordion_section group \"><h3 class=\"kc_accordion_header ui-accordion-header\"><span class=\"ui-accordion-header-icon ui-icon\"><\/span><a href=\"#problem-resolution-history-%e2%86%b7\" data-prevent=\"scroll\"><i class=\"\"><\/i> Problem Resolution History  \u21b7<\/a><\/h3><div class=\"kc_accordion_content ui-accordion-content kc_clearfix\"><div class=\"kc-panel-body\"><div class=\"kc-elm kc-css-11121 kc_text_block\"><\/p>\n<p>Problem Resolution History<\/p>\n<p>\n<\/div><div class=\"kc-elm kc-css-479827 kc_text_block\"><\/p>\n<p>Manage a complete history of problem resolutions and monitor agents\u2019 efficiency. The system provides timely information about resolution process, completed activities, communications and initiated changes<\/p>\n<p>\n<\/div><\/div><\/div><\/div><div class=\"kc-elm kc-css-547648 kc_accordion_section group \"><h3 class=\"kc_accordion_header ui-accordion-header\"><span class=\"ui-accordion-header-icon ui-icon\"><\/span><a href=\"#analytics-%e2%86%b7\" data-prevent=\"scroll\"><i class=\"\"><\/i> Analytics \u21b7<\/a><\/h3><div class=\"kc_accordion_content ui-accordion-content kc_clearfix\"><div class=\"kc-panel-body\"><div class=\"kc-elm kc-css-211363 kc_text_block\"><\/p>\n<p>Analytics\u00a0<\/p>\n<p>\n<\/div><div class=\"kc-elm kc-css-962434 kc_text_block\"><\/p>\n<p>Make decisions about necessary changes in the infrastructure based on advanced analysis of the problems and known errors database (KEDB). You can track services and CIs that triggered problems and monitor the frequency of detection of problems in the infrastructure.<\/p>\n<p>\n<\/div><\/div><\/div><\/div><\/div>\n<\/div><\/div><\/div><\/div>\n<\/div><\/div><div id=\"configuration-management\" class=\"kc-elm kc-css-888606 kc_tab ui-tabs-panel kc_ui-tabs-hide kc_clearfix \"><div class=\"kc_tab_content\"><div class=\"kc-elm kc-css-903851 kc_row kc_row_inner\"><div class=\"kc-elm kc-css-215964 kc_col-sm-7 kc_column_inner kc_col-sm-7\"><div class=\"kc_wrapper kc-col-inner-container\"><div class=\"kc-elm kc-css-451909 kc_text_block\"><\/p>\n<p>Configuration management database (CMDB)<\/p>\n<p>\n<\/div><div class=\"kc-elm kc-css-972288 kc_text_block\"><\/p>\n<p>Run a single database of all company\u2019s configuration items (CI) and service assets. Service Creatio enterprise helps to keep records on hardware, software, licenses, network components and documentation necessary for the seamless service provision.<\/p>\n<p>\n<\/div><\/div><\/div><div class=\"kc-elm kc-css-618797 kc_col-sm-5 kc_column_inner kc_col-sm-5\"><div class=\"kc_wrapper kc-col-inner-container\"><div class=\"kc-elm kc-css-365174 kc_shortcode kc_single_image\">\n\n        <img decoding=\"async\" src=\"https:\/\/qmulus-solutions.com\/wp-content\/smush-webp\/2022\/10\/Change-Management.png.webp\" class=\"\" alt=\"Change Management\" \/>    <\/div>\n<\/div><\/div><\/div><div data-closeall=\"true\" class=\"kc-elm kc-css-378201 kc_accordion_wrapper\">\n<div class=\"kc-elm kc-css-596684 kc_accordion_section group \"><h3 class=\"kc_accordion_header ui-accordion-header\"><span class=\"ui-accordion-header-icon ui-icon\"><\/span><a href=\"#view-more-gt\" data-prevent=\"scroll\"><i class=\"\"><\/i> View more :gt:<\/a><\/h3><div class=\"kc_accordion_content ui-accordion-content kc_clearfix\"><div class=\"kc-panel-body\"><div class=\"kc-elm kc-css-816069 kc_accordion_wrapper\">\n<div class=\"kc-elm kc-css-556293 kc_accordion_section group \"><h3 class=\"kc_accordion_header ui-accordion-header\"><span class=\"ui-accordion-header-icon ui-icon\"><\/span><a href=\"#configuration-items-identification-%e2%86%b7\" data-prevent=\"scroll\"><i class=\"\"><\/i> Configuration Items Identification \u21b7<\/a><\/h3><div class=\"kc_accordion_content ui-accordion-content kc_clearfix\"><div class=\"kc-panel-body\"><div class=\"kc-elm kc-css-213241 kc_text_block\"><\/p>\n<p>Configuration Items Identyfication<\/p>\n<p>\n<\/div><div class=\"kc-elm kc-css-978687 kc_text_block\"><\/p>\n<p>Create a single list of all CIs, including detailed information about each item. In Service Creatio enterprise, you can register inventory number, category and type, define the model and indicate technical characteristics, run a list of colleagues and customers that use this particular CI. The system can also configure dependencies on other configuration items and a list of components.<\/p>\n<p>\n<\/div><\/div><\/div><\/div><div class=\"kc-elm kc-css-518168 kc_accordion_section group \"><h3 class=\"kc_accordion_header ui-accordion-header\"><span class=\"ui-accordion-header-icon ui-icon\"><\/span><a href=\"#history-%e2%86%b7\" data-prevent=\"scroll\"><i class=\"\"><\/i> History \u21b7<\/a><\/h3><div class=\"kc_accordion_content ui-accordion-content kc_clearfix\"><div class=\"kc-panel-body\"><div class=\"kc-elm kc-css-911217 kc_text_block\"><\/p>\n<p>History<\/p>\n<p>\n<\/div><div class=\"kc-elm kc-css-415277 kc_text_block\"><\/p>\n<p>Manage a complete history of CI lifecycle. Track registered cases, location history, write-offs and removals from service.<\/p>\n<p>\n<\/div><\/div><\/div><\/div><div class=\"kc-elm kc-css-592565 kc_accordion_section group \"><h3 class=\"kc_accordion_header ui-accordion-header\"><span class=\"ui-accordion-header-icon ui-icon\"><\/span><a href=\"#analytics-%e2%86%b7\" data-prevent=\"scroll\"><i class=\"\"><\/i> Analytics \u21b7<\/a><\/h3><div class=\"kc_accordion_content ui-accordion-content kc_clearfix\"><div class=\"kc-panel-body\"><div class=\"kc-elm kc-css-412385 kc_text_block\"><\/p>\n<p>Analytics\u00a0<\/p>\n<p>\n<\/div><div class=\"kc-elm kc-css-618660 kc_text_block\"><\/p>\n<p>Take a snapshot of your CMDB using the comprehensive analytics in Service Creatio enterprise. You can track the current status of the hardware and software, information updates on operational CIs, identify bottlenecks in infrastructure, etc.<\/p>\n<p>\n<\/div><\/div><\/div><\/div><\/div>\n<\/div><\/div><\/div><\/div>\n<\/div><\/div><div id=\"service-level-management\" class=\"kc-elm kc-css-328110 kc_tab ui-tabs-panel kc_ui-tabs-hide kc_clearfix \"><div class=\"kc_tab_content\"><div class=\"kc-elm kc-css-301198 kc_row kc_row_inner\"><div class=\"kc-elm kc-css-443273 kc_col-sm-7 kc_column_inner kc_col-sm-7\"><div class=\"kc_wrapper kc-col-inner-container\"><div class=\"kc-elm kc-css-438981 kc_text_block\"><\/p>\n<p>Service Agreements Database<\/p>\n<p>\n<\/div><div class=\"kc-elm kc-css-572868 kc_text_block\"><\/p>\n<p>Register in Creatio all types of service agreements needed to service your customers according to different service levels. You can formalise the terms of cooperation with both customers (SLA) and Service Desk units (OLA).<\/p>\n<p>\n<\/div><\/div><\/div><div class=\"kc-elm kc-css-76471 kc_col-sm-5 kc_column_inner kc_col-sm-5\"><div class=\"kc_wrapper kc-col-inner-container\"><div class=\"kc-elm kc-css-691393 kc_shortcode kc_single_image\">\n\n        <img decoding=\"async\" src=\"https:\/\/qmulus-solutions.com\/wp-content\/smush-webp\/2022\/10\/Incident-Management.png.webp\" class=\"\" alt=\"Incident Management\" \/>    <\/div>\n<\/div><\/div><\/div><div data-closeall=\"true\" class=\"kc-elm kc-css-914733 kc_accordion_wrapper\">\n<div class=\"kc-elm kc-css-662178 kc_accordion_section group \"><h3 class=\"kc_accordion_header ui-accordion-header\"><span class=\"ui-accordion-header-icon ui-icon\"><\/span><a href=\"#view-more-gt\" data-prevent=\"scroll\"><i class=\"\"><\/i> View more :gt:<\/a><\/h3><div class=\"kc_accordion_content ui-accordion-content kc_clearfix\"><div class=\"kc-panel-body\"><div class=\"kc-elm kc-css-417944 kc_accordion_wrapper\">\n<div class=\"kc-elm kc-css-761135 kc_accordion_section group \"><h3 class=\"kc_accordion_header ui-accordion-header\"><span class=\"ui-accordion-header-icon ui-icon\"><\/span><a href=\"#service-agreement-activation-%e2%86%b7\" data-prevent=\"scroll\"><i class=\"\"><\/i> Service Agreement Activation  \u21b7<\/a><\/h3><div class=\"kc_accordion_content ui-accordion-content kc_clearfix\"><div class=\"kc-panel-body\"><div class=\"kc-elm kc-css-465545 kc_text_block\"><\/p>\n<p>Identification and Classification<\/p>\n<p>\n<\/div><div class=\"kc-elm kc-css-630330 kc_text_block\"><\/p>\n<p>Define all the necessary service parameters while activating a new service agreement. You can also set up a calendar and indicate the actual duration of the agreement. The system allows the definition of crucial service objects and services. To organise the work with external service providers (UC), the user can fill in information about a provider.<\/p>\n<p>\n<\/div><\/div><\/div><\/div><div class=\"kc-elm kc-css-381268 kc_accordion_section group \"><h3 class=\"kc_accordion_header ui-accordion-header\"><span class=\"ui-accordion-header-icon ui-icon\"><\/span><a href=\"#history-%e2%86%b7\" data-prevent=\"scroll\"><i class=\"\"><\/i> History \u21b7<\/a><\/h3><div class=\"kc_accordion_content ui-accordion-content kc_clearfix\"><div class=\"kc-panel-body\"><div class=\"kc-elm kc-css-847402 kc_text_block\"><\/p>\n<p>History<\/p>\n<p>\n<\/div><div class=\"kc-elm kc-css-800218 kc_text_block\"><\/p>\n<p>Manage service history about service agreements. Store copies of signed agreements and track addendums. The system provides information about cases and problems in the context of different types of agreements.<\/p>\n<p>\n<\/div><\/div><\/div><\/div><div class=\"kc-elm kc-css-845893 kc_accordion_section group \"><h3 class=\"kc_accordion_header ui-accordion-header\"><span class=\"ui-accordion-header-icon ui-icon\"><\/span><a href=\"#analytics-%e2%86%b7\" data-prevent=\"scroll\"><i class=\"\"><\/i> Analytics \u21b7<\/a><\/h3><div class=\"kc_accordion_content ui-accordion-content kc_clearfix\"><div class=\"kc-panel-body\"><div class=\"kc-elm kc-css-913508 kc_text_block\"><\/p>\n<p>Analytics\u00a0<\/p>\n<p>\n<\/div><div class=\"kc-elm kc-css-195161 kc_text_block\"><\/p>\n<p>Analyse service agreements to evaluate the overall quality of service provided. Track customer feedback and current satisfaction rate, and monitor service agreement violations using statistics on overdue cases.<\/p>\n<p>\n<\/div><\/div><\/div><\/div><\/div>\n<\/div><\/div><\/div><\/div>\n<\/div><\/div>\t<\/div>\n<\/div>\n\n\n<div class=\"kc-elm kc-css-439662 kc-animated kc-animate-eff-fadeInUp kc-animate-delay-500 kc_text_block\"><\/p>\n<p>Creatio recognised in the 2021 Gartner Magic Quadrant for the CRM Customer Engagement Center. According to Gartner,\u00a0<\/p>\n<blockquote>\n<p>The current reshaping of the CEC market is characteristic of the consolidation of the customer service technology market. CSS organizations must deliver consistent, effortless, intelligent and personalized customer service to their customers. The ability to orchestrate customer requests with assisted service, as well as with self-service, is the second of the four pillars of great customer service: Getting connected; Process orchestration; Resource management; Analytics and insights.<\/p>\n<\/blockquote>\n<p>\n<\/div><div class=\"kc-elm kc-css-468879 kc-animated kc-animate-eff-fadeInUp kc-animate-delay-500 kc_shortcode kc_single_image\">\n\n        <a  href=\"https:\/\/www.creatio.com\/company\/news\/20086\" title=\"Go to Creatio\" target=\"_self\">\n        <img decoding=\"async\" src=\"https:\/\/qmulus-solutions.com\/wp-content\/smush-webp\/2022\/08\/2560px-Gartner_logo.svg.png.webp\" class=\"\" alt=\"Creatio Recognised by gartner\" \/>    <\/a>\n    <\/div>\n<\/div><\/div><\/div><\/div><\/section><section class=\"kc-elm kc-css-771297 kc_row\"><div class=\"kc-row-container  kc-container\"><div class=\"kc-wrap-columns\"><div class=\"kc-elm kc-css-321293 kc_col-sm-12 kc_column kc_col-sm-12\"><div class=\"kc-col-container\"><div class=\"kc-elm kc-css-396460 kc_row kc_row_inner\"><div class=\"kc-elm kc-css-352464 kc_col-sm-6 kc_column_inner kc_col-sm-6\"><div class=\"kc_wrapper kc-col-inner-container\"><div class=\"kc-elm kc-css-570645 kc-animated kc-animate-eff-swing kc-animate-delay-200 kc_shortcode kc_single_image\">\n\n        <img decoding=\"async\" src=\"https:\/\/qmulus-solutions.com\/wp-content\/smush-webp\/2022\/09\/Mobile-App-Customisation.png.webp\" class=\"\" alt=\"Mobile App\" \/>    <\/div>\n<\/div><\/div><div class=\"kc-elm kc-css-756900 kc_col-sm-6 kc_column_inner kc_col-sm-6\"><div class=\"kc_wrapper kc-col-inner-container\"><div class=\"kc-elm kc-css-733829 kc-animated kc-animate-eff-fadeInUp kc-animate-delay-300 kc_text_block\"><\/p>\n<p>Mobile App Customisation<\/p>\n<p>\n<\/div><div class=\"kc-elm kc-css-60009 kc-animated kc-animate-eff-fadeInUp kc-animate-delay-300 kc_text_block\"><\/p>\n<p>available in all Creatio products.<\/p>\n<p>\n<\/div><div class=\"kc-elm kc-css-154307 kc-animated kc-animate-eff-fadeInUp kc-animate-delay-300 kc_text_block\"><\/p>\n<p>Hybrid operation mode compatible with iOS and Android mobile devices.<\/p>\n<p>\n<\/div><div class=\"kc-elm kc-css-345331 kc_row kc_row_inner\"><div class=\"kc-elm kc-css-8510 kc_col-sm-6 kc_column_inner kc_col-sm-6\"><div class=\"kc_wrapper kc-col-inner-container\">\n<div class=\"kc-elm kc-css-750362\">\n\t<a class=\"kc_button\" href=\"https:\/\/app.monstercampaigns.com\/c\/vksafywev9pxspf2tu15\/\" target=\"_self\" title=\"Free Trial\" onclick=\"\">\n\t\tFree Trial :gt:\t<\/a>\n<\/div>\n<\/div><\/div><div class=\"kc-elm kc-css-659421 kc_col-sm-6 kc_column_inner kc_col-sm-6\"><div class=\"kc_wrapper kc-col-inner-container\"><div data-closeall=\"true\" class=\"kc-elm kc-css-805966 kc_accordion_wrapper\">\n<div class=\"kc-elm kc-css-609720 kc_accordion_section group \"><h3 class=\"kc_accordion_header ui-accordion-header\"><span class=\"ui-accordion-header-icon ui-icon\"><\/span><a href=\"#features\" data-prevent=\"scroll\"><i class=\"\"><\/i> Features <\/a><\/h3><div class=\"kc_accordion_content ui-accordion-content kc_clearfix\"><div class=\"kc-panel-body\"><div class=\"kc-elm kc-css-67076 kc_text_block\"><\/p>\n<p><span style=\"font-style: inherit;\">In the Creatio mobile version, you may quickly create a new section using the wizard or modify the page layout. Users will receive the revised application configuration on their devices as soon as the changes are saved.<\/span><\/p>\n<p>\n<\/div><\/div><\/div><\/div><\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section><section class=\"kc-elm kc-css-755577 kc-animated kc-animate-eff-slideInLeft kc-animate-delay-200 kc_row\"><div class=\"kc-row-container  kc-container\"><div class=\"kc-wrap-columns\"><div class=\"kc-elm kc-css-504995 kc_col-sm-5 kc_column kc_col-sm-5\"><div class=\"kc-col-container\"><div class=\"kc-elm kc-css-273648 kc_text_block\"><\/p>\n<p>Problem Management<\/p>\n<p>\n<\/div><div class=\"kc-elm kc-css-135858 kc_text_block\"><\/p>\n<p>Manage all recognised and reported issues in the Creatio infrastructure and service operations and prevent the incidents from happening again.<\/p>\n<p>\n<\/div><div class=\"kc-elm kc-css-620953 kc_row kc_row_inner\"><div class=\"kc-elm kc-css-900876 kc_col-sm-4 kc_column_inner kc_col-sm-4\"><div class=\"kc_wrapper kc-col-inner-container\"><div class=\"kc-elm kc-css-767268 kc-icon-wrapper\">\n\t\t<i class=\"et-tablet\"><\/i>\n\t<\/div>\n<\/div><\/div><div class=\"kc-elm kc-css-449876 kc_col-sm-4 kc_column_inner kc_col-sm-4\"><div class=\"kc_wrapper kc-col-inner-container\"><div class=\"kc-elm kc-css-577965 kc-icon-wrapper\">\n\t\t<i class=\"et-search\"><\/i>\n\t<\/div>\n<\/div><\/div><div class=\"kc-elm kc-css-107142 kc_col-sm-4 kc_column_inner kc_col-sm-4\"><div class=\"kc_wrapper kc-col-inner-container\"><div class=\"kc-elm kc-css-807578 kc-icon-wrapper\">\n\t\t<i class=\"sl-check\"><\/i>\n\t<\/div>\n<\/div><\/div><\/div><div data-closeall=\"true\" class=\"kc-elm kc-css-271279 kc_accordion_wrapper\">\n<div class=\"kc-elm kc-css-957087 kc_accordion_section group \"><h3 class=\"kc_accordion_header ui-accordion-header\"><span class=\"ui-accordion-header-icon ui-icon\"><\/span><a href=\"#view-more-gt\" data-prevent=\"scroll\"><i class=\"\"><\/i> View more :gt:<\/a><\/h3><div class=\"kc_accordion_content ui-accordion-content kc_clearfix\"><div class=\"kc-panel-body\"><div class=\"kc-elm kc-css-182711 kc-feature-boxes kc-fb-layout-1\">\n\n\t<div class=\"content-icon\"><i class=\"et-documents\"><\/i><\/div><div class=\"content-title\">Problem Management<\/div>\n<\/div>\n<div class=\"kc-elm kc-css-506400 kc-animate-delay-800 kc_text_block\"><\/p>\n<ul>\n<li>Problems and Known Errors<\/li>\n<li>Problem Identification and Classification<\/li>\n<li>Problem Diagnostics<\/li>\n<li>Problem Resolution and Closure<\/li>\n<li>Problem Resolution History<\/li>\n<li>Analytics<\/li>\n<\/ul>\n<p>\n<\/div><\/div><\/div><\/div><\/div>\n<\/div><\/div><div class=\"kc-elm kc-css-687704 kc_col-sm-7 kc_column kc_col-sm-7\"><div class=\"kc-col-container\"><div class=\"kc-elm kc-css-676187 kc_shortcode kc_single_image\">\n\n        <img decoding=\"async\" src=\"https:\/\/qmulus-solutions.com\/wp-content\/smush-webp\/2022\/10\/Problem-Management.png.webp\" class=\"\" alt=\"Problem Management\" \/>    <\/div>\n<\/div><\/div><\/div><\/div><\/section><section class=\"kc-elm kc-css-608233 kc-animated kc-animate-eff-slideInUp kc-animate-delay-300 kc_row\"><div class=\"kc-row-container  kc-container\"><div class=\"kc-wrap-columns\"><div class=\"kc-elm kc-css-859062 kc_col-sm-7 kc_column kc_col-sm-7\"><div class=\"kc-col-container\"><div class=\"kc-elm kc-css-360323 kc_shortcode kc_single_image\">\n\n        <a  href=\"https:\/\/www.qmulus-solutions.com\/index.php\/website-tracking\/\" title=\"Website Tracking\" target=\"_self\">\n        <img decoding=\"async\" src=\"https:\/\/qmulus-solutions.com\/wp-content\/smush-webp\/2022\/09\/Creatio-Marketplace.png.webp\" class=\"\" alt=\"Creatio Marketplace\" \/>    <\/a>\n    <\/div>\n<\/div><\/div><div class=\"kc-elm kc-css-962695 kc_col-sm-5 kc_column kc_col-sm-5\"><div class=\"kc-col-container\"><div class=\"kc-elm kc-css-967626 kc_text_block\"><\/p>\n<p>Templates and Applications<\/p>\n<p>\n<\/div><div class=\"kc-elm kc-css-120424 kc_text_block\"><\/p>\n<p>Creatio Marketplace allows customers to speed up system modification and app delivery by utilising\u00a0pre-built solutions, connectors, applications, and templates.<\/p>\n<p>\n<\/div><div class=\"kc-elm kc-css-382679 kc_row kc_row_inner\"><div class=\"kc-elm kc-css-132600 kc_col-sm-4 kc_column_inner kc_col-sm-4\"><div class=\"kc_wrapper kc-col-inner-container\"><div class=\"kc-elm kc-css-804018 kc-icon-wrapper\">\n\t\t<i class=\"et-edit\"><\/i>\n\t<\/div>\n<\/div><\/div><div class=\"kc-elm kc-css-948212 kc_col-sm-4 kc_column_inner kc_col-sm-4\"><div class=\"kc_wrapper kc-col-inner-container\"><div class=\"kc-elm kc-css-212407 kc-icon-wrapper\">\n\t\t<i class=\"et-adjustments\"><\/i>\n\t<\/div>\n<\/div><\/div><div class=\"kc-elm kc-css-326141 kc_col-sm-4 kc_column_inner kc_col-sm-4\"><div class=\"kc_wrapper kc-col-inner-container\"><div class=\"kc-elm kc-css-764491 kc-icon-wrapper\">\n\t\t<i class=\"et-hourglass\"><\/i>\n\t<\/div>\n<\/div><\/div><\/div><div data-closeall=\"true\" class=\"kc-elm kc-css-502157 kc_accordion_wrapper\">\n<div class=\"kc-elm kc-css-301877 kc_accordion_section group \"><h3 class=\"kc_accordion_header ui-accordion-header\"><span class=\"ui-accordion-header-icon ui-icon\"><\/span><a href=\"#view-more-gt\" data-prevent=\"scroll\"><i class=\"\"><\/i> View more :gt:<\/a><\/h3><div class=\"kc_accordion_content ui-accordion-content kc_clearfix\"><div class=\"kc-panel-body\"><div class=\"kc-elm kc-css-163333 kc-feature-boxes kc-fb-layout-1\">\n\n\t<div class=\"content-icon\"><i class=\"fa-shopping-basket\"><\/i><\/div><div class=\"content-title\">Creatio Marketplace<\/div>\n<\/div>\n<div class=\"kc-elm kc-css-121445 kc-animate-delay-800 kc_text_block\"><\/p>\n<ul>\n<li>Customisable process templates, dashboards and configuration elements<\/li>\n<li>Pre-built connectors to integrate Creatio with third-party applications<\/li>\n<li>Ready-to-use apps<\/li>\n<li>Out-of-the-box industry-specific solutions<\/li>\n<\/ul>\n<div class=\"text\">\u00a0<\/div>\n<p>\n<\/div><\/div><\/div><\/div><\/div>\n<\/div><\/div><\/div><\/div><\/section><section class=\"kc-elm kc-css-536833 kc-animated kc-animate-eff-slideInUp kc-animate-delay-300 kc_row\"><div class=\"kc-row-container  kc-container\"><div class=\"kc-wrap-columns\"><div class=\"kc-elm kc-css-704633 kc_col-sm-12 kc_column kc_col-sm-12\"><div class=\"kc-col-container\">\r\n\t\r\n       <!-- INTRO -->\r\n        <section class=\"banner-area em-slick-slider-new em-image-sliderslick kc-elm kc-css-210732\">\r\n           \r\n<div class=\"kc-elm kc-css-358564 kc_row kc_row_inner\"><div class=\"kc-elm kc-css-995161 kc_col-sm-12 kc_column_inner kc_col-sm-12\"><div class=\"kc_wrapper kc-col-inner-container\"><div class=\"kc-elm kc-css-237662 kc_row kc_row_inner\"><div class=\"kc-elm kc-css-613596 kc_col-sm-12 kc_column_inner kc_col-sm-12\"><div class=\"kc_wrapper kc-col-inner-container\"><div class=\"kc-elm kc-css-408369 kc_shortcode kc_single_image\">\n\n        <img decoding=\"async\" src=\"https:\/\/qmulus-solutions.com\/wp-content\/smush-webp\/2022\/07\/Creatio_white.png.webp\" class=\"\" alt=\"creatio\" \/>    <\/div>\n\r\n\t\t\t<div class=\"kc-elm kc-css-230609 kc-dual-text\">\r\n\t\t\t\t\t\t\t\t\t<span class=\"dual-text-first\">start<\/span>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"dual-text-last\"> Free<\/span>\r\n\t\t\t\t\t\t\t<\/div>\r\n\r\n\t\t\r\n\t\t\t<div class=\"kc-elm kc-css-27361 kc-dual-text\">\r\n\t\t\t\t\t\t\t\t\t<span class=\"dual-text-first\">Book your<\/span>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"dual-text-last\"> 14-day trial.<\/span>\r\n\t\t\t\t\t\t\t<\/div>\r\n\r\n\t\t<div class=\"kc-elm kc-css-7921 kc_row kc_row_inner\"><div class=\"kc-elm kc-css-368056 kc_col-sm-6 kc_column_inner kc_col-sm-6\"><div class=\"kc_wrapper kc-col-inner-container\">\n<div class=\"kc-elm kc-css-327607\">\n\t<a class=\"kc_button\" href=\"https:\/\/app.monstercampaigns.com\/c\/a0qfjlneffq7uty8kcbt\/\" target=\"_self\" title=\"\" onclick=\"\">\n\t\tRegister Now\t<\/a>\n<\/div>\n<\/div><\/div><div class=\"kc-elm kc-css-462621 kc_col-sm-6 kc_column_inner kc_col-sm-6\"><div class=\"kc_wrapper kc-col-inner-container\">\n<div class=\"kc-elm kc-css-844738\">\n\t<a class=\"kc_button\" href=\"https:\/\/app.monstercampaigns.com\/c\/wwr8jj1vssnszn8xagvl\/\" target=\"_self\" title=\"Get in Touch\" onclick=\"\">\n\t\tGet in Touch!\t<\/a>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>           \r\n        <\/section>\r\n        <!-- \/INTRO -->\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\t<\/div><\/div><\/div><\/div><\/section><section class=\"kc-elm kc-css-62921 kc_row\"><div class=\"kc-row-container  kc-container\"><div class=\"kc-wrap-columns\"><div class=\"kc-elm kc-css-686537 kc_col-sm-12 kc_column kc_col-sm-12\"><div class=\"kc-col-container\"><div class=\"kc-elm kc-css-374073 kc_text_block\"><\/p>\n<p>Pricing\u00a0\u21b7<\/p>\n<p>\n<\/div><div data-open-on-mouseover=\"yes\" data-tab-active=\"1\" data-effect-option=\"yes\" class=\"kc-elm kc-css-835827 kc-animated kc-animate-eff-fadeInUp kc-animate-delay-600 kc_tabs group\">\n\t<div class=\"kc_wrapper ui-tabs kc_clearfix\">\n\t\t<ul class=\"kc_tabs_nav ui-tabs-nav kc_clearfix\">\n\t\t\t<li><a href=\"#\" data-prevent=\"scroll\"> <\/a><\/li><li><a href=\"#\" data-prevent=\"scroll\">Cloud<\/a><\/li><li><a href=\"#\" data-prevent=\"scroll\">On-site<\/a><\/li>\t\t<\/ul>\n\t\t<div id=\"\" class=\"kc-elm kc-css-779918 kc_tab ui-tabs-panel kc_ui-tabs-hide kc_clearfix \"><div class=\"kc_tab_content\">Empty tab. Edit page to add content here.<\/div><\/div><div id=\"cloud\" class=\"kc-elm kc-css-500833 kc_tab ui-tabs-panel kc_ui-tabs-hide kc_clearfix \"><div class=\"kc_tab_content\"><div class=\"kc-elm kc-css-820977 kc_text_block\"><\/p>\n<p>Pricing Cloud<\/p>\n<p>\n<\/div><div class=\"kc-elm kc-css-947095 kc_text_block\"><\/p>\n<p>Maximise customer service performance with Service Creatio. Choose the best Cloud-deployed solution that fits your business needs.<\/p>\n<div class=\"row row-size1\">\n<div class=\"column medium-8\">\n<div class=\"row column\">\u00a0<\/div>\n<\/div>\n<\/div>\n<p>\n<\/div>\n<div class=\"kc-elm kc-css-229043 divider_line\">\n\t<div class=\"divider_inner divider_line1\">\n\t\t\t<\/div>\n<\/div>\n<div class=\"kc-elm kc-css-773449 kc_row kc_row_inner\"><div class=\"kc-elm kc-css-165012 kc_col-sm-4 kc_column_inner kc_col-sm-4\"><div class=\"kc_wrapper kc-col-inner-container\"><div class=\"kc-elm kc-css-651679 kc_text_block\"><\/p>\n<p>Customer Centre<\/p>\n<p>\n<\/div><div class=\"kc-elm kc-css-194345 kc_text_block\"><\/p>\n<p>\u00a345<\/p>\n<p>\n<\/div><div class=\"kc-elm kc-css-321473 kc_text_block\"><\/p>\n<p>per user\/month<\/p>\n<p>\n<\/div><div data-closeall=\"true\" class=\"kc-elm kc-css-470204 kc_accordion_wrapper\">\n<div class=\"kc-elm kc-css-328771 kc_accordion_section group \"><h3 class=\"kc_accordion_header ui-accordion-header\"><span class=\"ui-accordion-header-icon ui-icon\"><\/span><a href=\"#features\" data-prevent=\"scroll\"><i class=\"\"><\/i> Features <\/a><\/h3><div class=\"kc_accordion_content ui-accordion-content kc_clearfix\"><div class=\"kc-panel-body\"><div class=\"kc-elm kc-css-385875 kc_text_block\"><\/p>\n<ul>\n<li>Customer 360\u00b0 Profile<\/li>\n<li>Omnichannel Communications<\/li>\n<li>Service Catalogue<\/li>\n<li>Contact Centre<\/li>\n<li>Self-Service Portal<\/li>\n<li>Case Management<\/li>\n<li>Knowledge Management<\/li>\n<\/ul>\n<p>\n<\/div>\n<div class=\"kc-elm kc-css-534852\">\n\t<a class=\"kc_button\" href=\"https:\/\/app.monstercampaigns.com\/c\/wwr8jj1vssnszn8xagvl\/\" target=\"_self\" title=\"Get in Touch\" onclick=\"\">\n\t\tGet in Touch!\t<\/a>\n<\/div>\n<\/div><\/div><\/div><\/div>\n<\/div><\/div><div class=\"kc-elm kc-css-64577 kc_col-sm-4 kc_column_inner kc_col-sm-4\"><div class=\"kc_wrapper kc-col-inner-container\"><div class=\"kc-elm kc-css-860038 kc_text_block\"><\/p>\n<p>Service Enterprise<\/p>\n<p>\n<\/div><div class=\"kc-elm kc-css-512645 kc_text_block\"><\/p>\n<p>\u00a360<\/p>\n<p>\n<\/div><div class=\"kc-elm kc-css-113054 kc_text_block\"><\/p>\n<p>per user\/month<\/p>\n<p>\n<\/div><div data-closeall=\"true\" class=\"kc-elm kc-css-326763 kc_accordion_wrapper\">\n<div class=\"kc-elm kc-css-311620 kc_accordion_section group \"><h3 class=\"kc_accordion_header ui-accordion-header\"><span class=\"ui-accordion-header-icon ui-icon\"><\/span><a href=\"#features\" data-prevent=\"scroll\"><i class=\"\"><\/i> Features <\/a><\/h3><div class=\"kc_accordion_content ui-accordion-content kc_clearfix\"><div class=\"kc-panel-body\"><div class=\"kc-elm kc-css-14497 kc_text_block\"><\/p>\n<ul class=\"content-desc\">\n<li>Customer 360\u00b0 Profile<\/li>\n<li>Omnichannel Communications<\/li>\n<li>Service Catalogue<\/li>\n<li>Contact Centre<\/li>\n<li>Self-Service Portal<\/li>\n<li>Case Management<\/li>\n<li>Knowledge Management<\/li>\n<li>Service Level Management<\/li>\n<li>Configuration Management<\/li>\n<li>Problem Management<\/li>\n<li>Change Management<\/li>\n<li>Release Management<\/li>\n<\/ul>\n<p>\n<\/div>\n<div class=\"kc-elm kc-css-46941\">\n\t<a class=\"kc_button\" href=\"https:\/\/app.monstercampaigns.com\/c\/wwr8jj1vssnszn8xagvl\/\" target=\"_self\" title=\"Get in Touch\" onclick=\"\">\n\t\tGet in Touch!\t<\/a>\n<\/div>\n<\/div><\/div><\/div><\/div>\n<\/div><\/div><div class=\"kc-elm kc-css-312120 kc_col-sm-4 kc_column_inner kc_col-sm-4\"><div class=\"kc_wrapper kc-col-inner-container\"><div class=\"kc-elm kc-css-643710 kc_text_block\"><\/p>\n<p>CRM Bundle<\/p>\n<p>\n<\/div><div class=\"kc-elm kc-css-381492 kc_text_block\"><\/p>\n<p>Get the Quote<\/p>\n<p>\n<\/div><div class=\"kc-elm kc-css-272254 kc_text_block\"><\/p>\n<p>per user\/month<\/p>\n<p>\n<\/div><div data-closeall=\"true\" class=\"kc-elm kc-css-537261 kc_accordion_wrapper\">\n<div class=\"kc-elm kc-css-925313 kc_accordion_section group \"><h3 class=\"kc_accordion_header ui-accordion-header\"><span class=\"ui-accordion-header-icon ui-icon\"><\/span><a href=\"#features\" data-prevent=\"scroll\"><i class=\"\"><\/i> Features <\/a><\/h3><div class=\"kc_accordion_content ui-accordion-content kc_clearfix\"><div class=\"kc-panel-body\"><div class=\"kc-elm kc-css-726513 kc_text_block\"><\/p>\n<p>Choose a configuration of Creatio for Sales, Marketing and Service to match your specific business needs.<\/p>\n<p>\n<\/div>\n<div class=\"kc-elm kc-css-761159\">\n\t<a class=\"kc_button\" href=\"https:\/\/app.monstercampaigns.com\/c\/wwr8jj1vssnszn8xagvl\/\" target=\"_self\" title=\"Get in Touch\" onclick=\"\">\n\t\tGet in Touch!\t<\/a>\n<\/div>\n<\/div><\/div><\/div><\/div>\n<\/div><\/div><\/div><\/div><\/div><div id=\"on-site\" class=\"kc-elm kc-css-15740 kc_tab ui-tabs-panel kc_ui-tabs-hide kc_clearfix \"><div class=\"kc_tab_content\"><div class=\"kc-elm kc-css-726242 kc_text_block\"><\/p>\n<p>Pricing On-site<\/p>\n<p>\n<\/div><div class=\"kc-elm kc-css-418898 kc_text_block\"><\/p>\n<p>Maximise customer service performance with Service Creatio. Choose the best On-site-deployed solution that fits your business needs.<\/p>\n<div class=\"row row-size1\">\n<div class=\"column medium-8\">\n<div class=\"row column\">\u00a0<\/div>\n<\/div>\n<\/div>\n<p>\n<\/div>\n<div class=\"kc-elm kc-css-17616 divider_line\">\n\t<div class=\"divider_inner divider_line1\">\n\t\t\t<\/div>\n<\/div>\n<div class=\"kc-elm kc-css-326801 kc_row kc_row_inner\"><div class=\"kc-elm kc-css-830322 kc_col-sm-4 kc_column_inner kc_col-sm-4\"><div class=\"kc_wrapper kc-col-inner-container\"><div class=\"kc-elm kc-css-928473 kc_text_block\"><\/p>\n<p>Customer Centre<\/p>\n<p>\n<\/div><div class=\"kc-elm kc-css-178803 kc_text_block\"><\/p>\n<p>\u00a335<\/p>\n<p>\n<\/div><div class=\"kc-elm kc-css-397165 kc_text_block\"><\/p>\n<p>per user\/month<\/p>\n<p>\n<\/div><div data-closeall=\"true\" class=\"kc-elm kc-css-585283 kc_accordion_wrapper\">\n<div class=\"kc-elm kc-css-35705 kc_accordion_section group \"><h3 class=\"kc_accordion_header ui-accordion-header\"><span class=\"ui-accordion-header-icon ui-icon\"><\/span><a href=\"#features\" data-prevent=\"scroll\"><i class=\"\"><\/i> Features <\/a><\/h3><div class=\"kc_accordion_content ui-accordion-content kc_clearfix\"><div class=\"kc-panel-body\"><div class=\"kc-elm kc-css-603523 kc_text_block\"><\/p>\n<ul>\n<li>Customer 360\u00b0 Profile<\/li>\n<li>Lead management<\/li>\n<li>Opportunity management<\/li>\n<li>Out-of-the-box process for long sales<\/li>\n<\/ul>\n<p>\n<\/div>\n<div class=\"kc-elm kc-css-913293\">\n\t<a class=\"kc_button\" href=\"https:\/\/app.monstercampaigns.com\/c\/wwr8jj1vssnszn8xagvl\/\" target=\"_self\" title=\"Get in Touch\" onclick=\"\">\n\t\tGet in Touch!\t<\/a>\n<\/div>\n<\/div><\/div><\/div><\/div>\n<\/div><\/div><div class=\"kc-elm kc-css-839941 kc_col-sm-4 kc_column_inner kc_col-sm-4\"><div class=\"kc_wrapper kc-col-inner-container\"><div class=\"kc-elm kc-css-615233 kc_text_block\"><\/p>\n<p>Service Enterprise<\/p>\n<p>\n<\/div><div class=\"kc-elm kc-css-823443 kc_text_block\"><\/p>\n<p>\u00a350<\/p>\n<p>\n<\/div><div class=\"kc-elm kc-css-737211 kc_text_block\"><\/p>\n<p>per user\/month<\/p>\n<p>\n<\/div><div data-closeall=\"true\" class=\"kc-elm kc-css-859692 kc_accordion_wrapper\">\n<div class=\"kc-elm kc-css-729795 kc_accordion_section group \"><h3 class=\"kc_accordion_header ui-accordion-header\"><span class=\"ui-accordion-header-icon ui-icon\"><\/span><a href=\"#features\" data-prevent=\"scroll\"><i class=\"\"><\/i> Features <\/a><\/h3><div class=\"kc_accordion_content ui-accordion-content kc_clearfix\"><div class=\"kc-panel-body\"><div class=\"kc-elm kc-css-583986 kc_text_block\"><\/p>\n<ul class=\"content-desc\">\n<li>Customer 360\u00b0 Profile<\/li>\n<li>Lead management<\/li>\n<li>Orders and invoices<\/li>\n<li>Product catalogue management<\/li>\n<\/ul>\n<p>\n<\/div>\n<div class=\"kc-elm kc-css-55716\">\n\t<a class=\"kc_button\" href=\"https:\/\/app.monstercampaigns.com\/c\/wwr8jj1vssnszn8xagvl\/\" target=\"_self\" title=\"Get in Touch\" onclick=\"\">\n\t\tGet in Touch!\t<\/a>\n<\/div>\n<\/div><\/div><\/div><\/div>\n<\/div><\/div><div class=\"kc-elm kc-css-293796 kc_col-sm-4 kc_column_inner kc_col-sm-4\"><div class=\"kc_wrapper kc-col-inner-container\"><div class=\"kc-elm kc-css-966135 kc_text_block\"><\/p>\n<p>CRM Bundle<\/p>\n<p>\n<\/div><div class=\"kc-elm kc-css-430924 kc_text_block\"><\/p>\n<p>Get the Quote<\/p>\n<p>\n<\/div><div class=\"kc-elm kc-css-516701 kc_text_block\"><\/p>\n<p>per user\/month<\/p>\n<p>\n<\/div><div data-closeall=\"true\" class=\"kc-elm kc-css-894212 kc_accordion_wrapper\">\n<div class=\"kc-elm kc-css-835378 kc_accordion_section group \"><h3 class=\"kc_accordion_header ui-accordion-header\"><span class=\"ui-accordion-header-icon ui-icon\"><\/span><a href=\"#features\" data-prevent=\"scroll\"><i class=\"\"><\/i> Features <\/a><\/h3><div class=\"kc_accordion_content ui-accordion-content kc_clearfix\"><div class=\"kc-panel-body\"><div class=\"kc-elm kc-css-927281 kc_text_block\"><\/p>\n<ul class=\"content-desc\">\n<li>Choose a configuration of Creatio for Sales, Marketing and Service to match your specific business needs.<\/li>\n<\/ul>\n<p>\n<\/div>\n<div class=\"kc-elm kc-css-632033\">\n\t<a class=\"kc_button\" href=\"https:\/\/app.monstercampaigns.com\/c\/wwr8jj1vssnszn8xagvl\/\" target=\"_self\" title=\"Get in Touch\" onclick=\"\">\n\t\tGet in Touch!\t<\/a>\n<\/div>\n<\/div><\/div><\/div><\/div>\n<\/div><\/div><\/div><\/div><\/div>\t<\/div>\n<\/div>\n\n\n<\/div><\/div><\/div><\/div><\/section><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-home.php","meta":{"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_uf_show_specific_survey":0,"_uf_disable_surveys":false,"footnotes":""},"class_list":["post-2607","page","type-page","status-publish","hentry"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/qmulus-solutions.com\/index.php\/wp-json\/wp\/v2\/pages\/2607","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/qmulus-solutions.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/qmulus-solutions.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/qmulus-solutions.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/qmulus-solutions.com\/index.php\/wp-json\/wp\/v2\/comments?post=2607"}],"version-history":[{"count":18,"href":"https:\/\/qmulus-solutions.com\/index.php\/wp-json\/wp\/v2\/pages\/2607\/revisions"}],"predecessor-version":[{"id":2859,"href":"https:\/\/qmulus-solutions.com\/index.php\/wp-json\/wp\/v2\/pages\/2607\/revisions\/2859"}],"wp:attachment":[{"href":"https:\/\/qmulus-solutions.com\/index.php\/wp-json\/wp\/v2\/media?parent=2607"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}